Sivakumar ShanmugaPerumal

• Leading Globally distributed team of 12 team members
• Provide technical support to Analyst to publish Research content to internal/external users
• Recreate EC2 instances with new AMI ID periodically and taking Author Instance backup
• On-Demand patch updates on hosts
• Renewal of SSL certificates
• Verifying Health checks on nodes
• Taking care of Adhoc / production changes with proper GIM/Deploy tickets
• Analyzing, fixing and first response for all high severity production issues as soon as issue reported
• Hands-on experience in Amazon Web Services for deploying EC2 instances
• Involved in analysis of AWS Services such as EC2, S3, EBS, VPC, ELB, Route53, Cloud Watch, Security Groups, Cloud Trail, IAM, CloudFront, EMR, RDS and Glacier during certain failures.
• Setting up IAM user roles with corresponding user and group policies using JSON
• Customize Unix shell scripts which are called by JIL (Autosys) for data validation in case of any issues related to accounting or trade data
• Identifying improvements to system behavior, control tools and to monitoring tools
• Participated in verifying compliance with service level agreements by maintaining technical uptime levels
• Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals
• Maintaining SLA with clients as part of Project Management
• Closely and collaboratively work with Analyst/VP/MD and handle queries and requests
• Performed following activities to effectively monitor and keep the project on Track

Incident Management / Root Cause Analysis

Risk Assessments / SDLC

Team Coordination including Onshore/Offshore

Data Protection

Business Continuity Planning

Lead a global team of 13 people to provide first-class application support for the Investment Banking Division.

• Lead Mission Control Support Team accountable for maintaining key business applications.
• Interact with Clients/Business Users to elicit functional and non-functional requirements like performance, scalability, reliability and availability
• Pro-active management and monitoring of environment, together with problem identification, ownership, resolution or escalation. Created executive dashboards and reports for Leadership/Senior Management perusal.
• Create functional and non-functional specification documents detailing business processes for downstream application consumption
• Data validation, data transformation, data mapping, data cleansing and data remediation to ensure zero impact to downstream systems
• Create detailed Log documentation along with Root Cause Analysis in JIRA and maintain support specification documents for any issues encountered.
• Spearheaded global calls to build knowledge base of common issues and improve Support team’s efficiency
• Anticipate, diagnose and resolve production issues and add enhancement to Financing Group application system.
• Respond to issue assigned, conduct analysis, suggest / implement workaround, communicate to all stakeholders and close issue as per agreed timeliness in order to support availability as per SLAs.
• Identifying improvements to system behavior, control tools and to monitoring tools
• Worked with Application Development team and QA to assist in User testing and Deployments.
• Created Perl based utility to enable data modification of tables that reduced no of incident tickets for frequent IBD Business Support Tasks
• Built batch jobs as per requirements using shell scripts and scheduled it using Autosys,Procmon
• Mentored team members of Mission Control team to assure they develop required skill set to handle issues independently and work efficiently
• Fostered culture of fully functional and self-driven team
• Worked closely with Trading Desk and handled queries and requests.

• Design, coded and tested of Procedures in OpenVMS application using DCL
• Execute procedures in OpenVMS accordance to each client’s production calendar for hosted/CDR clients and verify output
• Team Management, Capacity Calculation and work allocation to team size of 10
• Ensure that all incoming data in to systems is as per master production calendar and contract service level agreements
• Generating Weekly/Monthly status report and sending/presenting same to senior management
• Active participation in creation of training manual and attending sessions to improve skill sets.
• Customer and stakeholder management and time to time progress update of Call Accounting professional services
• Mentoring and Training new joiners.

• Responsibility involves utilizing Telco, Optus, Commercial data-mining software for fetching information from Australian Business Server
• Operations involve generating periodic reports, delivery of complete and quality product on time, updating database.
• Created intranet site and portals for Repcol India Pvt Ltd.,