Summary
Overview
Work History
Education
Skills
Accomplishments
Core Competencies
Timeline
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Sivaleela Muralikrishna

Sivaleela Muralikrishna

Chennai,

Summary

Agile and proactive individual with a strong educational background and industry experience in banking, mortgage lending, finance and accounting of 2 years. Looking forward to be associated with an organization where my skills and talent can be fully utilized and recognized

Overview

3
3
years of professional experience

Work History

Customer Service Officer

HDFC BANK
Chennai
03.2022 - 10.2024
  • Met with applicants to obtain information for loan applications and assisted clients on the EMI process, interest rate conversion, payment type, and account-related queries.
  • Communicate effectively with other departments, such as sales and operations.
  • Managed accounts payable and receivable, ensuring timely and accurate processing of transactions.
  • Reconciled bank statements monthly, identifying and resolving discrepancies to maintain financial accuracy.
  • Supported the accounting team with daily tasks, including data entry and financial report generation.
  • Identified opportunities to cross-sell products or services that would benefit customers' needs.
  • Researched and implemented best practices to improve audit results for bank home loans using data analysis results.
  • Maintained strict confidentiality of bank records and client information.
  • Processing all types of loan disbursement applications and documentation within specified limits.
  • Aided the effective decision-making process by generating comprehensive financial reports.

Education

MBA Finance

Hindustan College of Arts And Science
Chennai, India
06-2023

BANK MANAGEMENT

HINDUSTAN COLLEGE OF ARTS AND SCIENCE
CHENNAI, INDIA
03-2021

Skills

SAP FI Skills :

● ORGANIZATIONAL UNITS: Define company, company code, profit centers, and segments

● GLOBAL SETTINGS: Fiscal year variant, Document type, posting period variant, Field status group, Tolerance group, and ranges

● GL ACCOUNTING: chart of Accounts, Account groups, Leading & Non-Leading ledger and Document spitting

● ACCOUNTS PAYABLE: Vendor master, vendor account group, 2way match & 3way match, Automatic Payment Program (APP), vendor down payments, Invoice processing and terms of payment, PTP cycle

● ACCOUNTS RECEIVABLE: Customer master, Customer account group, Service Level Agreement (SLA), Dunning program and terms of payment, OTC cycle

● BANK ACCOUNTING: set up cash journal, House bank, Check management, and Manual bank

● INTEGRATION: FI integration with MM and FI integration with SD,

● CONTROLLING: Creation of cost centers group, Definition of cost center hierarchy, Creation of primary and secondary cost elements with appropriate cost element category

Accomplishments

  • 6th University rank holder from all the affiliated colleges of Madras university
  • SAP Certified Associate- SAP S/4HANA Cloud Private Edition, Financial Accounting (C_TS4FI-2021)
  • Certified in Advanced excel
  • Interpersonal and soft skills certification from TCS
  • AML, Information Security & Data Privacy certification from HDFC Bank

Core Competencies

o Microsoft Office (Word, Excel, PowerPoint)

o Industry knowledge on banking and financial process

o Knowledge on basic accounting framework and principles

o Effective Communication skill, multitasking and efficient time management

o Proven capacity to work effectively with limited supervision and a team player

o Analytical and proactive problem-solving skills with attention to detail

o Strong customer relationship building and customer service management

o Committed to work ethics and continual learning attitude

Timeline

Customer Service Officer

HDFC BANK
03.2022 - 10.2024

MBA Finance

Hindustan College of Arts And Science

BANK MANAGEMENT

HINDUSTAN COLLEGE OF ARTS AND SCIENCE

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Sivaleela Muralikrishna