Summary
Overview
Work History
Education
Skills
Timeline
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Siva M

Kuthalam

Summary

Adept Technical Lead with a proven track record at Exela Technologies, Source HOV, in leading teams to deliver high-quality software projects on time. Skilled in DevOps and issue troubleshooting, I excel in optimizing performance and fostering continuous improvement, resulting in enhanced operational efficiency and client satisfaction.

Talented Technical Lead adept at integrating resources into business operations and developing innovative technical solutions to diverse issues. Strong history of managing highly effective teams to execute complex projects within stringent timeframes.

Overview

12
12
years of professional experience

Work History

Technical Lead

Exela Technologies, Source HOV
10.2019 - Current
  • Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
  • Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Coordinated deployments of new software, feature updates and fixes.
  • Developed conversion and system implementation plans.

Senior Executive

Scope E-Knowledge Center
06.2015 - 10.2019
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.

Web Analyst

Inspire Innov Tech
03.2014 - 05.2015
  • Optimized website load times with thorough performance analysis and implementation of recommended improvements.
  • Aligned web analytics goals with broader business objectives to ensure accurate tracking of success metrics throughout the organization.
  • Identified opportunities for growth through comprehensive competitor analysis and industry benchmarking.

Customer Service Executive

Serco Global Services
04.2013 - 12.2013
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Education

MCA - Computer And Information Systems

AVC COLLEGE OF ENGINEERING
Mayiladuthurai, India
05-2012

Bachelor of Science - Computer Science

A.V.C.COLLEGE OF ARTS (AUTONOMOUS)
Mayiladuthurai, India
05-2009

H.sc., - Computer Science

Govt. Higher Secondary School
Kuthalam, India
04-2006

SSLC - STATEBOARD

Govt., Higher Secondary School
Kuthalam, India
05-2004

Skills

  • Issue investigation
  • DevOps
  • Issue troubleshooting
  • Continuous deployment
  • Performance evaluation and optimization
  • Technical analysis
  • DevOps principles
  • IIS Deployment

Timeline

Technical Lead

Exela Technologies, Source HOV
10.2019 - Current

Senior Executive

Scope E-Knowledge Center
06.2015 - 10.2019

Web Analyst

Inspire Innov Tech
03.2014 - 05.2015

Customer Service Executive

Serco Global Services
04.2013 - 12.2013

MCA - Computer And Information Systems

AVC COLLEGE OF ENGINEERING

Bachelor of Science - Computer Science

A.V.C.COLLEGE OF ARTS (AUTONOMOUS)

H.sc., - Computer Science

Govt. Higher Secondary School

SSLC - STATEBOARD

Govt., Higher Secondary School

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