SIVANANDINI NEELAM
Hyderabad
Summary
6+ years of total IT experience and 3.9+ years of Salesforce experience (1x Salesforce certified) in Force.com applicationdevelopment, salesforce.com extension, features, designing solutions, using the Force.com API, APEX, Lightning components, Lightning Web Components, applications from the AppExchange, and other tools that extend the product.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Jeevan Technologies
05.2023 - Current
- Integrated object-oriented design and development techniques into projects to support usability goals.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Implemented new LWC and Aura components as per the requirements from the business.
- Debugged the provided defects thought the development lifecycle and cleared the issues with zero compliance.
- Cleared the Deployment Pipeline to ease the production defects for the release.
- Analyzed the critical and priority defects in the higher environment, provided the fix in the mentioned time period.
- Designed and implemented a project that raised system efficiency by 23% through identifying bottlenecks and redundancies.
- Raised client satisfaction with our requirements-gathering phase by 20% through department-wide active listening trainings.
- Populated and maintained the configuration workbook.
Associate Consultant
Capgemini India Pvt.Ltd
06.2021 - 04.2023
- Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com
- Developed Apex Classes, Lightning Components using Aura and LWC, Trigger
- Used agile methodology to achieve high performance
- Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules)
- Developed Lightning Web Component to attach multiple Email Content in a single Email Template
- Worked on Reports & Dashboards to track multiple event using platform Event Architecture
- Worked on Batch Class & Scheduled Apex
- Deployed the Metadata using GitHub & Jenkin tools between org's and used workbench to deploy the xml package in different org's
- Implemented security and sharing rules at object, field, and record level for different users at different levels of organization
- Also created various roles and configured the permissions based on the organizational hierarchy
- Created Approval processes and developed validation rules
- Involved in Developing the Chat functionality on the service cloud using different Lightning interfaces i.e., chatAPI, OmniToolKitAPI, empAPI, utilityBarAPI
- Experienced in implementing the embedded service deployments in the service cloud
- Developed test classes and performed Unit Testing and also coordinated with QA team for Bug fixing
- Guided colleagues how to overcome the complex scenarios when they are experiencing some critical issues like duplicating of records, bug fixes in coding etc.
Senior System Engineer
Cognizant India Pvt. Ltd
Hyderabad
07.2018 - 05.2021
- Worked on the Sales Cloud on Force.com Platform
- Customizing
- Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing
- Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS)
- Used Data Loader to update and bulk import & export of data from Salesforce.com SObjects
- Experience in building reusable UI components and pages with Lightning component framework
- Worked on Event-driven programming which is a aura framework which share the notification to the user Email Id's
- Developed Auto-launched Flow which uses the record Triggered Event to send the email to users on Batch Processing
- Worked extensively on Salesforce.com Objects like Account, Contact, Cases and opportunities
- Experience in creating bucketing and formula fields to achieve desired reports for management
- Provided user support and bug fixing as per SLA
- Used ANT Tool & Change sets to deploy the metadata from Dev to QA.
Education
Bachelor of Technology - Electronics and Communication Engineering
Annamacharya Institute of Technology & Sciences
05-2017
Skills
- CRM Tools : Salesforcecom - 2 years
- SALESFORCE TECHNOLOGIES : Apex, Triggers, Lightning Framework (Aura & LWC)Flows, SOQL & SOSL - 2 years
- LANGUAGES: Java, PL/SQL - 2 years
- Apex - 2 years
- WEB TECHNOLOGIES: HTML, CSS, JavaScript - 15 year
- Operating System : Linux 8, Centos 7 - 1 year ETL Tools : Informatica Power Center - 2 year
Certification
- Salesforce PD1
- Salesforce PD2
Timeline
Salesforce Developer
Jeevan Technologies
05.2023 - Current
Associate Consultant
Capgemini India Pvt.Ltd
06.2021 - 04.2023
Senior System Engineer
Cognizant India Pvt. Ltd
07.2018 - 05.2021
Bachelor of Technology - Electronics and Communication Engineering
Annamacharya Institute of Technology & Sciences
- Salesforce PD1
- Salesforce PD2
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