Sivaprakasam S
Krishnagiri
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultanously with a high degree of accuracy. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
8
8
years of professional experience
1
1
Language
Work History
Technician Machanical and Electrical
Gimco Global Services Pvt Ltd
Hyderabad
12.2019 - Current
- Knowledge about Installation at hedel multiwire saw and programming and commissioning and training provided to the customer.
- Installation knowledge at the techonidea water treatment system for both granite and quartzite processing and training provided to the customer also able to do trouble shooting skills at this full system.
- Installation knowledge at the prometec resign line at various customize line and knows about trouble shooting skills at the resin line both electrical and mechanical.
- Installation and maintenance knowledge about veegoo quartzite line installation and assembling,also processing, commissioning and training provided to the customer on various customer in India. trouble shooting skills at machanical and electrical both at the veegoo quartzite line.
- Working with Nicolai diamond tools for polishing and grinding processing,well knowledge about the trouble shooting skills at the processing of finishing lines.
- Working at the diamond cutting wire for multiwire saw, well knowledge about the diamond tools and diamond wire manufacturing and process also trouble shooting skills.(board &wire, diamond board,x diamond,D wire, diamond service).
- Installation knowledge at CMS machine for design and profile making sector at granite and quartzite also known as well maintenance and electrical inputs .
- Knowledge at commundulli edge polishing machine both installation and commissioning and training provided to the customer.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discussing service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Worked with diverse types of weather and ground conditions.
- Knows and experience about multiwire machine and diamond multiwire manufacturing detail also coordinate with lot of customer while facing issues.
- Experience at most expensive blocks cutting knowledge and other processes knowledge.
- Experience at granite slabs polishing and quartzite slabs polishing process well.
- Managing ability well at production maintains and machanical and electricals maintenance at factory.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Developed user manuals and technical documentation to increase usability.
- Provided technical support and maintenance services for range of computer hardware and software.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Multiwire Saw Supervisor
Aro Granite Industrial Ltd
Hosur
06.2017 - 11.2020
- I have good knowledge of pendrini multiwire saw machine processing and I was trained up to 10 employees at this company.
- I have good knowledge of cutting process in granite and marbles.
- I have much experience at imported granite cutting process ànd separation.
- I know the slabs handling processing and making a good safety make-up.
- Experience of polishing line process and finishing line process well.
- Good knowledge of finishing lines process and handling the production details well.
Multiwire Saw Operation Executive
Tab India Granites Pvt Ltd
Hosur
05.2015 - 06.2017
- Operation at multiwire saw machine at all brand's.
- Cut the granite in to the slabs most expensive blocks from the world.
- I have much more experience at cutting area for granite.
Education
B.E - Electronic And Communication Engineer
Govt Boys Higher Secondary School
Nagarasampatti 05-2014
12 Th - Electric Magnetic Rewinding
Govt Boys Higher Education
Nagarasampatti 04-2010
10 Th - General
Govt Boys Higher Secondary School
Nagarasampatti 05-2008
Skills
- Ul>
- Problem-Solving
- P>Organization and Time Management
- P>Safety trained
- P>Planning and Coordination
- P>Training and Development
- P>Granite and quartzite industry machine,installation knowledge
- P>Testing and evaluation
- P>Service reports
- P>Troubleshooting ability
- P>Project Management
- P>Customer Relationship Management
- P>Mechanical aptitude
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Technician Machanical and Electrical
Gimco Global Services Pvt Ltd
12.2019 - Current
Multiwire Saw Supervisor
Aro Granite Industrial Ltd
06.2017 - 11.2020
Multiwire Saw Operation Executive
Tab India Granites Pvt Ltd
05.2015 - 06.2017
B.E - Electronic And Communication Engineer
Govt Boys Higher Secondary School
12 Th - Electric Magnetic Rewinding
Govt Boys Higher Education
10 Th - General
Govt Boys Higher Secondary School
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