Open To Work
Sivaprakash Thangavel
Dindigul,TN
Summary
Dynamic operations manager specializing in team coordination and conflict resolution. Proven track record in implementing effective strategies that streamline workflows and optimize service delivery to drive customer satisfaction.
Overview
6
6
years of professional experience
4021
4021
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Axis Bank Ltd
Koppanampalayam
10.2024 - Current
- Managed daily operations to ensure efficient banking services for customers.
- Coordinated with departments to streamline workflow and improve service delivery.
- Supervised staff training programs to enhance employee performance and knowledge.
- Implemented standard operating procedures for consistent service quality across branches.
- Analyzed operational processes to identify areas for improvement and efficiency gains.
- Facilitated communication between teams to support project implementation and execution.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Monitored compliance with regulatory requirements in banking operations and practices.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Deputy Manager of Customer Service
Axis Bank Ltd
Oddanchatram
05.2023 - 10.2024
- Managed daily operations of customer service team at Axis Bank Ltd.
- Trained staff on customer interaction best practices and service protocols.
- Resolved customer inquiries and complaints efficiently and courteously.
- Coordinated between departments to enhance service delivery processes.
- Implemented feedback mechanisms to gather customer insights for improvement.
- Developed training materials for onboarding new customer service representatives.
- Monitored team performance to ensure adherence to service standards.
- Assisted in creating strategies to improve overall customer satisfaction levels.
- Resolved escalated customer service issues in a timely and professional manner.
- Analyzed reports to identify trends in customer feedback and took corrective action when needed.
- Ensured that all customer service representatives were up-to-date on product knowledge and technical support processes.
- Identified areas of improvement in existing procedures or policies related to customer service delivery.
- Developed strategies to improve customer service levels and ensure customer satisfaction.
Assistant Manager
Axis Bank Ltd
Oddanchatram
09.2020 - 05.2023
- Assisted in managing daily banking operations and customer service activities.
- Processed customer transactions efficiently using banking software and tools.
- Addressed customer inquiries, providing solutions to enhance satisfaction and retention.
- Monitored compliance with banking regulations to maintain operational integrity.
- Maintained accurate records of transactions and customer interactions for reporting purposes.
- Coordinated team schedules to ensure adequate coverage and support for clients.
- Collaborated with management to implement process improvements in service delivery.
- Implemented quality control measures to uphold company standards.
Education
PGDBS - Post Graduate in Diploma And Banking Services
Manipal Academy of Higher Education
Bangalore, 12.2019 - 09.2020
Bachelor of Science - Mathematics
Valluvar College of Arts And Science
Karur 05.2009 - 09.2012
Govermment School, Markkampatti
OddanchatramGoverment School, Markkampatti
OddanchatramSkills
- Operations management
- Process improvement
- Customer relationship management
- Compliance monitoring
- Staff training
- Service delivery enhancement
- Data analysis
- Team coordination
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Strategic planning
- Quality control
- Performance monitoring
- Decision-making
- Planning and implementation
- Business administration
- Process flows
- Client relationships
- Customer service
- Program administration
Languages
Tamil
First Language
English
Advanced (C1)
C1
Certification
- Post graduate diploma and banking services at manipal academy of higher education,Banglore -2020
Accomplishments
- Achieved Family Fiesta (Mapped book Growth) contest in 2 consecutive years and won a shield and Gift Vouchers.
- Achieved Subharambh (Housing Loan Contest) Contest and won a shield and Gift Vouchers.
- Achieved a Family Fiesta contest and won a bank trip to the GOA Campaign.
- Achieved a Moonshot contest of every month and won a medal.
- Received a 5 rating in the overall Cluster this year and was promoted to Deputy Manager.
- Achieved Multiple Life insurance and Health Insurance Campaigns and won a certificate and shield.
- Achieved Best Operations Manager award in the cluster award 2025
Objectives
- To participate as a team member in a dynamic work
- Environment focused on promoting business growth
- By providing superior value and service.
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
₹45000/yr - ₹200000/yrTimeline
Operations Manager
Axis Bank Ltd
10.2024 - Current
Deputy Manager of Customer Service
Axis Bank Ltd
05.2023 - 10.2024
Assistant Manager
Axis Bank Ltd
09.2020 - 05.2023
PGDBS - Post Graduate in Diploma And Banking Services
Manipal Academy of Higher Education
12.2019 - 09.2020
Bachelor of Science - Mathematics
Valluvar College of Arts And Science
05.2009 - 09.2012
Govermment School, Markkampatti
Goverment School, Markkampatti