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Hi, I’m
Sivaprakash V
Deputy Manager
Delhi
Summary
The current responsibility is looking after Ashok Leyland’s Special Project (DTC Project) - Fleet Management at Delhi Transport Corporation under AMC. (Delhi Transport Corporation having CNG ULE Bus. Which have Cummins CNG Engine, Automatic Transmission and Air suspension).
The responsibility given by the management is,
1. Bus Safety
2. Workshop and Employee Safety
3. Overall maintenance cost cutting
4. Technical Support, Root cause analyzing and Troubleshooting
5. Bus's Presentability maintenance
6. KMKG improvement
7. Manpower management
8. Customer Handling
9. Vendor Handling
10. Employee's skill development
11. Analyzing CSI
12. Customer Service
Overview
11
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Ashok Leyland Pvt Ltd
Service Engineer
10.2012 - Current
Job overview
- Managing 175 workers/ staffs on daily basis.
- Managing fleet of 145 buses (two out shedding per day).
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Worked frequently with mechanical, CNG systems to complete knowledgeable inspections and skilled repairs.
- Developed process improvements to increase reliability and equipment performance.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Analyzing CSI, Customer demands and make a change in operation according to that.
Education
Sankar Polytechnic College, Tirunelveli
DME from Diploma in Mechanical Engineering
06.2009 - 04.2012
St. John's Higher Secondary School, Tirunelveli
SSLC from SSLC
06.2008 - 04.2009
Skills
Technical troubleshooting
Software
CATIA
Solidworks
CNC Machine Programing
Timeline
Service Engineer
Ashok Leyland Pvt Ltd
10.2012 - Current
Sankar Polytechnic College
DME from Diploma in Mechanical Engineering
06.2009 - 04.2012
St. John's Higher Secondary School
SSLC from SSLC
06.2008 - 04.2009
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