Summary
Work History
Education
Skills
Languages
Timeline
Generic

SIVA PRASAD BEJAWADA

HYDERABAD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Work History

Seller Support Associate

Amazon
Hyderabad
02.2022 - 02.2022
  • Provided customer service and technical support to Amazon sellers via phone, email, and chat.
  • Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
  • Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
  • Investigated payment disputes between buyers and sellers to determine appropriate resolution.
  • Monitored seller performance metrics to identify trends in customer service issues.
  • Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
  • Responded quickly to escalated customer issues within established SLA's.
  • Maintained up-to-date knowledge of Amazon policies regarding buyer and seller interactions.

Education

B.TECH - Electrical, Electronics And Communications Engineering

GMR Institute of Technology
Srikakulam
03-2017

Skills

  • Goal-Oriented
  • Customer Assistance
  • Product Knowledge
  • Loss Prevention
  • Inventory Management
  • Team Leadership
  • Time management abilities
  • Basic Mathematics
  • Customer Service
  • Professionalism
  • Problem-solving aptitude
  • Analytical Thinking

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Timeline

Seller Support Associate

Amazon
02.2022 - 02.2022

B.TECH - Electrical, Electronics And Communications Engineering

GMR Institute of Technology
SIVA PRASAD BEJAWADA