Seller Support Associate
- Provided customer service and technical support to Amazon sellers via phone, email, and chat.
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
- Investigated payment disputes between buyers and sellers to determine appropriate resolution.
- Monitored seller performance metrics to identify trends in customer service issues.
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Responded quickly to escalated customer issues within established SLA's.
- Maintained up-to-date knowledge of Amazon policies regarding buyer and seller interactions.