Opsramp
Siva Prasad Bisoyi
Associate Specialist - Network Engineer
Hyderabad
Summary
Proficient Network Administrator with a strong focus on delivering comprehensive network support. Expertise in troubleshooting complex network issues, implementing efficient solutions, and maintaining thorough documentation to ensure optimal network performance and reliability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Specialist Network Engineer
ISSQUARED India Pvt Ltd
06.2021 - Current
- Delivered end-to-end network support and troubleshooting for diverse clients, including Bank of Guam and several prominent US-based organizations, ensuring minimal downtime and optimal performance.
- Spearheaded network and server migration initiatives , seamlessly deploying the company's proprietary solution, Fabulix , by executing network configuration changes and ensuring alignment with client specifications.
- Engineered and optimized monitoring, logging, and management tools to enhance infrastructure reliability and performance, including: OpsRamp, Kiwi Syslog, CatTool, Auvik, Cisco ISE
- Collaborated with cross-functional teams to analyze, design, and deploy network infrastructure upgrades , ensuring scalability and robust performance across client environments.
- Partnered with clients to redesign OpsRamp monitoring tools , incorporating feedback to develop advanced templates and reporting capabilities, enhancing operational insight.
- Implemented network vulnerability assessments and remediation strategies to enhance network security posture.
- Contributed to Business Continuity Planning (BCP) initiatives, focusing on network failover mechanisms to minimize downtime and ensure service availability.
- Assisted in implementing high-availability solutions , leveraging advanced configurations to meet business continuity requirements.
- Ensured compliance with industry standards and best practices , including security protocols, SLA adherence, and data protection requirements.
Information Technology Service Desk
TTEC Digital India
05.2020 - 06.2021
- Delivered comprehensive technical support for software, hardware, and SSD devices utilized by remote employees across global locations.
- Operated under the At Home Service Desk (ASD) team, ensuring seamless support for a wide range of client applications and systems.
- Managed and resolved technical incidents, including incident creation, tracking, and resolution , while maintaining SLA compliance.
- Provided expert support for Active Directory management , including user account creation, permission assignments, and troubleshooting access-related issues.
- Promoted to the Tech Check-In (TCI) process, where I was responsible for:Performing system checks to ensure readiness for client environments.
Configuring and setting up systems to meet the technical requirements of various clients.
Ensuring that new setups aligned with company standards and client expectations. - Collaborated with cross-functional teams to enhance service delivery and ensure optimal client satisfaction.
Education
B.Tech - Electronics And Communications Engineering
Centurion University of Technology And Management
Paralakhemundi, India 04.2001 -
Skills
Networking (Cisco, FortiGate) Monitoring Tools (OpsRamp, Auvik, Kiwi Syslog, Kiwi Cattool)
Certification
NSE 4 Network Security Professional
Courses
CCNA
CCNP
Fortigate NSE 4
AWS
FCA Fortigate Operator
FCP FortiManager Administrator
ITSM
Tools and Softwares
Auvik
Kiwi Syslog and Cattool
Cisco ISE
Opsramp Monitoring
Wireshark
GNS3 and Packet Tracer for Labs
Timeline
NSE 4 Network Security Professional
05-2023
Associate Specialist Network Engineer
ISSQUARED India Pvt Ltd
06.2021 - Current
Information Technology Service Desk
TTEC Digital India
05.2020 - 06.2021
B.Tech - Electronics And Communications Engineering
Centurion University of Technology And Management
04.2001 -
Accomplishments
- Supervised team of 20 staff members as a team lead.
- Awarded “Employee of the Month” in 2022 and 2023.
- Increased network availability to 98% by implementing several process improvements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork from home optionQuote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Software
Kiwi Syslog - Solarwind
Kiwi Cattool - Solarwind
Wireshark
Cisco ISE
GNS3 & Cisco Packet Tracer For Labs
Notion
Automate Control - Connectwise
IT Glue
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
odia
Advanced (C1)
Interests
Reading Topics
Playing Games in PC
PC Building and Exploring
Analysis
Similar Profiles
Mark BurgessMark Burgess
Associate Specialist, Network Engineer at Issquared Inc.Associate Specialist, Network Engineer at Issquared Inc.
Kavita MathurKavita Mathur
Project Manager at ISSQUAREDProject Manager at ISSQUARED
Neelu JainNeelu Jain
Director-Engineering at Issquared IncDirector-Engineering at Issquared Inc
RaviTeja PisupatiRaviTeja Pisupati
Equity Research Analyst at ERP Consulting Client - Jio Financial services LtdEquity Research Analyst at ERP Consulting Client - Jio Financial services Ltd
SRINIVAS NEELAMSRINIVAS NEELAM
Senior Service Engineer at S SCIENTIFIC INSTRUMENTSSenior Service Engineer at S SCIENTIFIC INSTRUMENTS