Sivaraj Mahalingam
Coimbatore
Summary
A versatile Business Technologist with over 5 years of experience in Business Analysis, Project Management, and Solution Architecture. Expertise in AI integration, SaaS development, and cross-functional leadership to deliver innovative technology solutions. Adept at translating complex business requirements into scalable technical solutions, optimizing efficiency, reducing costs, and driving performance improvements across diverse industries.
Overview
6
6
years of professional experience
Work History
Business Technologist
Mahat Labs
01.2024 - Current
- Spearheading AI-driven workflow automation projects to improve operational efficiency by 25%
- Led the end-to-end delivery of multiple SaaS and enterprise applications, ensuring that solutions align with client needs and strategic goals
- Collaborated with product teams to incorporate AI agents into business processes, reducing manual workloads by 30%
- Project Management: Delivered projects from initiation to launch, meeting client KPIs and ensuring high-quality deliverables within timelines
- Solution Architecture: Integrated cloud-based solutions and business requirements, driving process automation and improving performance
- Engaged with customers to provide strategic insights and recommendations for future product directions based on feedback and industry trends
Business Analyst & Technical Support Lead
Softworks Technologies
01.2020 - 01.2024
- Managed dual roles of Business Analyst and Technical Support Lead, contributing to both functional requirements gathering and resolution of complex technical issues
- Collaborated with cross-functional teams to develop detailed user stories, epics, and features, ensuring alignment with Agile principles
- Led the development of customized SaaS solutions, optimizing client operations across various domains including CRM and Fleet Management
- Improved system stability and uptime by 40% through the implementation of proactive monitoring strategies using New Relic and Postman for performance testing
- Conducted UAT training and developed user manuals to ensure stakeholder adoption of new systems and features
- Led root cause analysis (RCA) for critical system issues, delivering timely resolutions and reducing service desk volume by 20%
Functional Consultant
Softworks Technologies
01.2019 - 01.2020
- Implemented customized software solutions to improve business processes for clients in the compliance and staff augmentation industries
- Requirements gathering and solution design for complex systems, focusing on business transformation through technology
Education
Master of Information Technology - Enterprise Management
University of South Australia
Adelaide, South Australia01.2018
Bachelor of Information Technology - B.Tech
PSNA College of Engineering and Technology
Dindigul, Tamil Nadu01.2015
Skills
- Communication
- Problem-solving
- Analytical skills
- Leadership
- Functional Writing
- Client Management
- Sprint Management
- Agile
- Product Rollouts
- Prioritization
- Time Management
- Organizational skills
- Continuous Delivery
- Interpersonal Skills
- Adaptability
- Conflict Resolution
- Stakeholder Management
- Windows
- MS Office Suite
- MS Power BI
- JIRA
- Confluence
- MS Visio
- Figma
- Drawio
- Balsamiq
- Postman
- Selenium
- Browser Testing
- New Relic
- ChatGPT
- Google AI Studio
- SQL
- REST APIs
Summaryofprojects
- Road Ready, Led the development of a fleet management application, improving scheduling, vehicle usage, and performance reporting, reducing operational costs by 15%.
- Ukan, Developed a SaaS platform to manage distribution processes, enhancing order management, post-sales support, and operational efficiency.
- Fleet Focus, Delivered a unified platform for production planning, equipment management, and remote monitoring, improving equipment uptime by 30%.
- Nexgen, Implemented a SaaS platform for staff augmentation, improving staffing efficiency and streamlining client management.
- AI Workflow Automation, Integrated AI agents into business processes, improving operational efficiency by 20% and reducing manual tasks.
Presentationandawards
Awarded Golden Eagle at Softworks Technologies for outstanding performance in delivering high-quality, customer-centric solutions.
Timeline
Business Technologist
Mahat Labs
01.2024 - Current
Business Analyst & Technical Support Lead
Softworks Technologies
01.2020 - 01.2024
Functional Consultant
Softworks Technologies
01.2019 - 01.2020
Bachelor of Information Technology - B.Tech
PSNA College of Engineering and Technology
Master of Information Technology - Enterprise Management
University of South Australia
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