Summary
Overview
Work History
Education
Skills
Summaryofprojects
Presentationandawards
Timeline
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Sivaraj Mahalingam

Coimbatore

Summary

A versatile Business Technologist with over 5 years of experience in Business Analysis, Project Management, and Solution Architecture. Expertise in AI integration, SaaS development, and cross-functional leadership to deliver innovative technology solutions. Adept at translating complex business requirements into scalable technical solutions, optimizing efficiency, reducing costs, and driving performance improvements across diverse industries.

Overview

6
6
years of professional experience

Work History

Business Technologist

Mahat Labs
01.2024 - Current
  • Spearheading AI-driven workflow automation projects to improve operational efficiency by 25%
  • Led the end-to-end delivery of multiple SaaS and enterprise applications, ensuring that solutions align with client needs and strategic goals
  • Collaborated with product teams to incorporate AI agents into business processes, reducing manual workloads by 30%
  • Project Management: Delivered projects from initiation to launch, meeting client KPIs and ensuring high-quality deliverables within timelines
  • Solution Architecture: Integrated cloud-based solutions and business requirements, driving process automation and improving performance
  • Engaged with customers to provide strategic insights and recommendations for future product directions based on feedback and industry trends

Business Analyst & Technical Support Lead

Softworks Technologies
01.2020 - 01.2024
  • Managed dual roles of Business Analyst and Technical Support Lead, contributing to both functional requirements gathering and resolution of complex technical issues
  • Collaborated with cross-functional teams to develop detailed user stories, epics, and features, ensuring alignment with Agile principles
  • Led the development of customized SaaS solutions, optimizing client operations across various domains including CRM and Fleet Management
  • Improved system stability and uptime by 40% through the implementation of proactive monitoring strategies using New Relic and Postman for performance testing
  • Conducted UAT training and developed user manuals to ensure stakeholder adoption of new systems and features
  • Led root cause analysis (RCA) for critical system issues, delivering timely resolutions and reducing service desk volume by 20%

Functional Consultant

Softworks Technologies
01.2019 - 01.2020
  • Implemented customized software solutions to improve business processes for clients in the compliance and staff augmentation industries
  • Requirements gathering and solution design for complex systems, focusing on business transformation through technology

Education

Master of Information Technology - Enterprise Management

University of South Australia
Adelaide, South Australia
01.2018

Bachelor of Information Technology - B.Tech

PSNA College of Engineering and Technology
Dindigul, Tamil Nadu
01.2015

Skills

  • Communication
  • Problem-solving
  • Analytical skills
  • Leadership
  • Functional Writing
  • Client Management
  • Sprint Management
  • Agile
  • Product Rollouts
  • Prioritization
  • Time Management
  • Organizational skills
  • Continuous Delivery
  • Interpersonal Skills
  • Adaptability
  • Conflict Resolution
  • Stakeholder Management
  • Windows
  • MS Office Suite
  • MS Power BI
  • JIRA
  • Confluence
  • MS Visio
  • Figma
  • Drawio
  • Balsamiq
  • Postman
  • Selenium
  • Browser Testing
  • New Relic
  • ChatGPT
  • Google AI Studio
  • SQL
  • REST APIs

Summaryofprojects

  • Road Ready, Led the development of a fleet management application, improving scheduling, vehicle usage, and performance reporting, reducing operational costs by 15%.
  • Ukan, Developed a SaaS platform to manage distribution processes, enhancing order management, post-sales support, and operational efficiency.
  • Fleet Focus, Delivered a unified platform for production planning, equipment management, and remote monitoring, improving equipment uptime by 30%.
  • Nexgen, Implemented a SaaS platform for staff augmentation, improving staffing efficiency and streamlining client management.
  • AI Workflow Automation, Integrated AI agents into business processes, improving operational efficiency by 20% and reducing manual tasks.

Presentationandawards

Awarded Golden Eagle at Softworks Technologies for outstanding performance in delivering high-quality, customer-centric solutions.

Timeline

Business Technologist

Mahat Labs
01.2024 - Current

Business Analyst & Technical Support Lead

Softworks Technologies
01.2020 - 01.2024

Functional Consultant

Softworks Technologies
01.2019 - 01.2020

Bachelor of Information Technology - B.Tech

PSNA College of Engineering and Technology

Master of Information Technology - Enterprise Management

University of South Australia
Sivaraj Mahalingam