Sivaraj Sanjeevan
Operations Manager
3/258,Jothihalli,Palacode
Summary
Dynamic hotel management professional focused on operational efficiency and guest satisfaction. Proven success in enhancing operational processes and leading high-performing teams to achieve exceptional results. Recognized for outstanding organizational skills and adaptability in fast-paced environments, fostering a collaborative atmosphere that consistently meets and exceeds organizational goals. Committed to driving excellence in service delivery and creating memorable experiences for guests.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Operations Manager
Grand Continent Hotels Ltd
Bengaluru
06.2024 - Current
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
Front Office Manager
Grand Continent Hotels Ltd
Bengaluru
01.2022 - 05.2024
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Participated in developing marketing strategies aimed at attracting more customers while retaining existing ones.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
Front Office Executive
Hotel Ranjith
Chennai
02.2018 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Front Office Trainee & Assistant
Hotel Raj Palace Sundar
Chennai
05.2015 - 01.2018
- Guest services: Greet visitors and guests, provide basic information, and help manage the reception area to ensure it is clean and presentable.
- Administrative support: Handle incoming phone calls, sort mail and deliveries, and perform data entry and filing tasks.
- Check-in/check-out assistance: Assist with guest check-ins and check-outs, which includes managing reservations, and providing basic assistance to ensure a smooth process.
- Learning and training: Shadowing and learning front office procedures, software systems (such as hotel management software), and customer service protocols.
- Coordination: Support communication between guests and other departments, such as housekeeping or maintenance, to address guest needs.
Education
Higher Diploma - Hospitality Management
TEG International College
Singapore08.2024
Professional Certificate - Hospitality Management
TEG International College
Singapore11.2019
Diploma - Hospitality Management
Chennai's Amirtha International Institute of Hotel Management
Chennai04.2017
Skills
Front office operations
Hotel management
Guest services
Operational efficiency
Problem-solving
Guest relations
Customer service
Computer skills
Revenue management
Sales and marketing
Reservation management
Guest relations management
Front office operations
Interests
Driving, Reading Books, Listen Music
Software
Fourth dimension pms software
WINHMS
Hotelogix pms
Internships
- Restaurant Trainee at Meera's Curry Restaurant Pte Ltd, Singapore
- November 2019 — April 2020
Timeline
Operations Manager
Grand Continent Hotels Ltd
06.2024 - Current
Front Office Manager
Grand Continent Hotels Ltd
01.2022 - 05.2024
Front Office Executive
Hotel Ranjith
02.2018 - 07.2019
Front Office Trainee & Assistant
Hotel Raj Palace Sundar
05.2015 - 01.2018
Professional Certificate - Hospitality Management
TEG International College
Diploma - Hospitality Management
Chennai's Amirtha International Institute of Hotel Management
Higher Diploma - Hospitality Management
TEG International College