Sivaram B
Chennai
Summary
Self Motivated Individual looking to Construct my Career along with my skillset by playing an effective role and help the organization by learning and doing what im better at
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Success Advisor
Azent Overseas Education
Chennai
08.2022 - 10.2023
- Provide Students with Basic overall Counseling to help them choose the perfect destination for their Overseas Education
- Advised students on course selection, pathways and career options.
- Assist with university Applications and co-ordinate with University Representatives to follow up with Updates
Customer Service Executive
IDP Education
Chennai
07.2021 - 08.2022
- Act as Intermediate between Students and Counselors to schedule Appointment and follow up with Updates
- Walkthrough the Students on Services we provide and a basic overall Counseling
- Answered questions from customers by phone and email, offering company details and policy information as requested.
Customer Service Representative
HCL Technologies
Chennai
06.2019 - 01.2021
- Help Customers from the United States to track their order and work on refund/Compensations
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Engineering - Computer Science
Vels University
Chennai05.2020
High School Diploma -
K.B.J Gurrukulam
Chennai04.2013
High School Diploma -
Smt Durgadevi Choudhary Vivekananda Vidyalaya
Chennai04.2011
PGDM - Digital Marketing
Great Lakes Institute of Management
Chennai06-2024
Skills
- Provide High quality and friendly interaction to Support The customers to help resolve their Issue
- Strategic Decision-Making
- Excellent Communication and ability to understand and operate accordingly
- Career Counseling
- Social Media Marketing
- Content Curation
Certification
- Instagram Marketing - How to Instagram 2024
Timeline
Student Success Advisor
Azent Overseas Education
08.2022 - 10.2023
Customer Service Executive
IDP Education
07.2021 - 08.2022
Customer Service Representative
HCL Technologies
06.2019 - 01.2021
Bachelor of Engineering - Computer Science
Vels University
High School Diploma -
K.B.J Gurrukulam
High School Diploma -
Smt Durgadevi Choudhary Vivekananda Vidyalaya
PGDM - Digital Marketing
Great Lakes Institute of Management
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