Sivaram B
Chennai
Summary
Dynamic Senior Manager at Next Path Consultants with a proven track record in enhancing brand recognition through strategic social media initiatives. Expert in customer relationship management and committed to student success, leveraging strong communication skills to foster partnerships and drive business growth. Achieved significant audience engagement, positioning the company ahead of competitors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Manager - Business Development
Next Path Consultants
Chennai
09.2024 - Current
- Directed social media activities to boost audience interaction and brand recognition.
Provided counseling to students to assist in achieving academic and career objectives.
Partnered with interns to develop initiatives aimed at expanding business operations. - Connect with universities, organize presentations and foster partnerships to support student success
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
Student Sucess Advisor
Azent Overseas Education
Chennai
08.2022 - 10.2023
- Ensured students accessed counseling services with preferred destination counselors
- Conducted daily follow-ups with students to ensure continued engagement
- Provided basic counseling on overseas education options to students.
- Facilitated connections between students and qualified counselors for guidance.
Customer Service Executive
IDP Education
Chennai
07.2021 - 08.2022
- Coordinated appointments between students and counselors, ensuring timely follow-ups with updates.
- Guided students in understanding available services through introductory counseling sessions.
- Provided detailed guidance on tuition fees, course requirements, and benefits of various countries for informed academic decisions.
Customer Service Representative
HCL Technologies
Chennai
06.2019 - 01.2021
- Streamlined order tracking and refund processes for U.S. customers, achieving high satisfaction levels.
- Managed inbound and outbound calls and emails, delivering comprehensive customer support.
- Resolved issues with prompt service, fostering strong relationships with customers.
- Supervised transactions for elite clients, ensuring meticulous handling of high-value accounts.
Education
PGDM - Digital Marketing
Great Lakes Institute of Management
Chennai06-2024
Bachelor of Engineering - Computer Science
Vels University
Chennai05.2020
High School Diploma -
K.B.J Gurrukulam
Chennai04.2013
High School Diploma -
Smt Durgadevi Choudhary Vivekananda Vidyalaya
Chennai04.2011
Skills
- Proficient in customer relationship management (CRM) systems
- Commitment to customer satisfaction
- Strong communication skills
- Conflict resolution expertise
- Ability to build rapport with diverse customers
- Content Curation
Certification
- Instagram Marketing - How to Instagram 2024
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Senior Manager - Business Development
Next Path Consultants
09.2024 - Current
Student Sucess Advisor
Azent Overseas Education
08.2022 - 10.2023
Customer Service Executive
IDP Education
07.2021 - 08.2022
Customer Service Representative
HCL Technologies
06.2019 - 01.2021
PGDM - Digital Marketing
Great Lakes Institute of Management
Bachelor of Engineering - Computer Science
Vels University
High School Diploma -
K.B.J Gurrukulam
High School Diploma -
Smt Durgadevi Choudhary Vivekananda Vidyalaya
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