SIVARAM K

• Monitored and managed daily last-mile delivery operations, ensuring timely order fulfillment and enhancing customer satisfaction.
• Monitor and manage daily last-mile delivery operations to ensure timely order fulfillment and customer satisfaction.
• Supervise and train delivery partners (riders) on operational SOPs, safety guidelines, and customer service standards.
• Coordinated with hub managers, warehouse staff, and stakeholders to streamline inventory movement and minimize operational bottlenecks.
• Handle rider grievances, performance evaluations, and incentive distribution to maintain workforce morale and efficiency.
• Ensure compliance with company protocols, legal regulations, and safety norms in day-to-day operations.
• Conducted audits and prepared performance reports, implementing corrective actions to drive process improvement.

• Team Coordination: Working with delivery boys and warehouse staff to ensure smooth flow.
• Process Supervision: Making sure all processes follow company standards.
• Team Coordination: Coordinated efforts of delivery boys and warehouse staff to ensure seamless operations.
• Customer Support: Resolved delivery-related issues by providing timely assistance and solutions.
• Managed bulk shipments efficiently from various vendors to ensure timely processing.: Managing high-volume shipments from different vendors or hubs.
• Bulk Handling: Managing high-volume shipments from different vendors or hubs.
• Scheduled and managed transport vehicles to optimize delivery routes and times.: Scheduling and managing line-haul and transport vehicles.
• Process Supervision: Supervised adherence to company standards in all operational processes.
• Maintained safety and cleanliness standards in the workplace to promote a secure environment.: Ensuring a clean and safe work environment.

(Managed client relationships with Flipkart, Amazon, XpressBees, JioMart, and Meesho for warehouse operations.)

• Meesho – Full Warehouse Operations: inbound receiving, order picking, packing, bagging, dispatch, returns, and reverse logistics.
• Flipkart, Amazon & XpressBees – Last Mile Operations: shipment scanning, sorting, dispatch, rider coordination, return handling.
• JioMart – Mid Mile Operations: stock transfer, route planning, secondary process handling for Kerala 3 stores.
• Assisted supervisors with MIS reporting, performance tracking, and process audits to enhance operational insights.
• Coordinated with delivery partners, fleet teams, and warehouse staff to ensure seamless daily operations.
• Executed WMS-based inventory management to uphold accuracy and ensure compliance with safety and SOP standards.

• Supervised and managed daily last mile delivery operations to ensure timely and accurate order fulfillment.
• Coordinated with delivery partners and internal teams to optimize route planning, resulting in fewer delivery delays.
• Monitored key performance indicators (KPIs) such as delivery success rate, customer satisfaction, and on-time performance.
• Resolved customer escalations and delivery-related issues promptly, enhancing customer satisfaction.
• Ensured compliance with Flipkartʼs standard operating procedures (SOPs) for inventory handling, package dispatch, and rider management.
• Conducted training sessions for delivery staff on process improvements, fostering a culture of customer service excellence.
• Maintained accurate records of shipment statuses, rider attendance, and daily reports using Flipkartʼs logistics tools.