Sivaramharish R

• Implemented enhancements in various modules like Sales Hub, Customer Service Workspace, and Project Operations.
• Designed and implemented various enhancements around 'Issuer Fintech Support' case management cycle in the B2B model.
• Worked as a technical consultant to deliver the OneCRM Project, the CRM system at VISA.
• Worked on various integrations like Genesys IWS Email, Chat, Call to Dynamics 365 CE.
• Been part of merger and acquisition projects at VISA, implementing and onboarding them to Dynamics 365 CE & PowerApps Portals.
• Technical consulting, coaching juniors during the implementation journey.
• Delivered various automations in Dynamics 365 CE that can help the end users be more productive.
• Implement POC, if required, while designing efficient solutions.
• Mentor junior developers, coordinate project tasks, and implement best practices to ensure timely delivery of high-quality CRM implementations.

• Dynamics 365 CE Technical Consultant delivered end-to-end implementations for a few clients.
• Core Development Automation using Power Automate, Plug-ins, Workflows, Client-side validations using JavaScript, and Business Rules. Ribbon button customization using Ribbon WorkBench.
• Expertise in Sales, Marketing, and Customer Service modules. Hands-on experience in K12 education accelerator, Sales hub, Marketing hub, Customer service hub, and model-driven apps.
• Enhancements in Model-driven Apps and Canvas apps.
• Developed a couple of custom pages using the canvas app editor. Hands-on experience in PowerApps, marketing forms, capture forms, segments, and journeys. Mentoring and guiding colleagues on technical approaches.

Projects:

• Le Moyne College - Delivered K12-App
• Guardian Alarm - Delivered automation in Sales & Marketing.
• OneDigital - Delivered end to end CRM Implementation and automation
• Briggs & Stratton - Delivered integration piece, both inbound and outbound.
• Fry Steel- Delivered automations in Marketing module.

• Dynamics 365 CE Consultant (Technical) - Developer.
• Core customization and configurations as per customer need. Creating Entities, fields, forms, and views. Building Workflows, Power Automate - flows.
• Form validations using Business rules and JavaScript. Plug-ins using C#. Used HTML for Email templates.
• Managing board in Azure DevOps - Adding technical details/approaches to stories.
• Followed Agile methodology.

Projects:

• Barratt Homes, UK.
• Bromford Housing, UK.

• Oracle Sales Cloud - CRM Developer Oracle OnDemand - CRM Developer

• Technical recruiter