SIVARANJANI
Madurai
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consultant
Sutherland Global Services
Chennai
03.2021 - 02.2023
- Engaged with customers to gather requirements and recommended the appropriate solution as per the needs
- Resolved customer complaints within stipulated time by doing the root cause analysis, providing end to end solution to customer and ensuring that solutions are meeting with the needs
- Provided e-mail support to the vendors enrolled in Amazon
- Worked on Amazon Workspace for solving the vendor queries with effective resolutions.
Consultant
Sutherland Global Services
Chennai
02.2019 - 04.2020
- Provided e-mail support to the sellers enrolled in Amazon
- Assisted the sellers in maintaining their performance metrics
- Responded to the seller queries related to orders, payments etc
- Provided support to end-users to ensure smooth implementation of new process and system
- Helped sellers in keeping their catalog updated.
Education
B.Tech Information Technology -
Park College of Engineering And Technology
Coimbatore05-2018
Skills
- Communication and Collaboration
- Problem solving
- Multitasking
- Critical thinking
- Customer Focus
- Leadership
Certification
- .Net framework version 4.7
- Basic programming language training from zealsoft solutions
- Project internship from Network friendshipmedia technology
- Completed an internship from Coderdojo
Projects
Cognitive Security:
- Prepared diagrams for justifying and giving clear understanding of project goal and objectives
- Gathered and clarified project requirements, ensuring customers understood both functional and non-functional needs.
- Wrote detailed system implementation to guide the development team in creating a user-friendly system. Created process diagrams to visually explain system workflows.
Languages
- C
- C++
- Java
- ASP.NET
- Basics in SQL and Networking Concepts
Accomplishments
- Secured First place in all the academics in College.
- Selected as Cultural Secretary for the College and organized multiple events.
Hobbies
- Reading Books
- Listening Music
Timeline
Consultant
Sutherland Global Services
03.2021 - 02.2023
Consultant
Sutherland Global Services
02.2019 - 04.2020
B.Tech Information Technology -
Park College of Engineering And Technology
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