SIVARANJANI R
Bangalore
Summary
A competent professional with 8 years 2 months of experience in Customer support – Billing disputes, investigation & accounts payable process. Certified Lean Six Sigma on Nov’20 for demonstrating Leadership qualities, technical skills and applications required for Lean Six Sigma methodologies. Suggested and implemented opportunity for Customer satisfaction and Revenue saving using Lean Six Sigma concepts. Co-ordinating with MFDM (Machine First Delivery Model) team to automate the business process activities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager (Wealth management team)
ICICI Bank Ltd
Bangalore
05.2023 - Current
- MBA professional on Finance stream with good knowledge of Banking operations and Financial (asset , liability and investments) products with proven efficiency in branch profit, team and customers.
Team Lead
Tata Consultancy Services
Chennai
10.2021 - 05.2023
- Managing a team of 30 members and ensuring that all key metrics of performance as per the Client SLA/KPI are met
- Have a experience with US client handling via call and managing accounts payable including receiving, processing and verifying invoices per month, discussing the revenue with clients
- Managing and strengthening Client Relationship
- Assessing the customer’s feedback, evaluating areas of improvements and providing critical feedbacks to the associates on improvements
- Conducting Rewards & Recognition activities to motivate and enhance team’s performance
- Coordinating with IT team and being part of developing Automation tools for the process improvements
- Trained and Mentored the consultants in product knowledge and capable of performing assigned duties
- Prepared SOPs and Work instructions for each and every sub processes.
Billing analyst
Tata Consultancy Services
Chennai
06.2015 - 01.2017
- Billing Dispute Investigation deals with resolution of customer disputes as incorrect billing, giving backdated credits, incorrect pricing or issue with IT system
- Also update the customers via email/calls as per requirements
- Have experience with Billing, collections and cash application management tools and activities and demonstrated experience with solving complex and difficult problems
- Good understanding of Client relationship management and order to cash processes to drive synergies within own organization
- Maintain A/R records, prepare statements, bills and invoices, process payments, respond to customer inquiries regarding account and process reconciliation
- Responsible for keeping commitments in a timely manner and resolving issues promptly
- Accountable for customer satisfaction and providing high quality service.
Education
MBA (Accounting and Finance) -
Anna University, Distance Education
01.2017
B.Com (General) -
JBAS College for Women
01.2015
HSC -
Zion Matriculation Higher Secondary School
01.2012
SSC -
Zion Matriculation Higher Secondary School
01.2010
Skills
- Training
- Cash application
- Payment collections
- Accounts payable
- Dispute handling
- Escalation handling
- MS Excel
- MS Word
- MS PowerPoint
- MIS reporting
- Email drafting
- Customer support
Certification
- Completed successfully Metamorph Certificate in Business Analysis in Telecom Domain.
- Certified as BPS Star Performer on multiple times
- Certified for the completion of Yellow Belt training in Six Sigma program.
Personal Information
- Father's Name: Thirupathi Rao
- Date of Birth: 24/05/1994
Languages
- Telugu
- English
- Tamil
- Hindi
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge.
Timeline
Deputy Manager (Wealth management team)
ICICI Bank Ltd
05.2023 - Current
Team Lead
Tata Consultancy Services
10.2021 - 05.2023
Billing analyst
Tata Consultancy Services
06.2015 - 01.2017
MBA (Accounting and Finance) -
Anna University, Distance Education
B.Com (General) -
JBAS College for Women
HSC -
Zion Matriculation Higher Secondary School
SSC -
Zion Matriculation Higher Secondary School
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