Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Personal Details
Timeline
Generic

SIVA RANJANI S

COIMBATORE , TAMIL NADU

Summary

  • I'm a highly driven recent business school graduate seeking a challenging position in a reputable organization to expand and utilize my learning skills and knowledge and explore new technologies.
  • I do possess an excellent communication skills and I'm flexible to work in any environment as required. Managing and keeping an eye on all infrastructure and deployed systems. installing, configuring, testing, and maintaining software for applications, operating systems, and system administration tools ensuring the highest possible levels of infrastructure and system availability.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Systems Engineer

Cognizant Technology Solutions
Chennai, Tamil Nadu
11.2021 - 07.2023
  • The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfillment processes in line with Service Desk objectives
  • Provided quality deliverables and enhanced customer satisfaction.
  • Recorded all customer transactions in Remedy ticketing tool.
  • Maintained SLA/KPI‘s of self and worked on the feedbacks on daily basis.
  • Escalated issues to Leads ( if unable to resolve, solutions not found in database, new issues, unhappy clients)
  • Contributed to knowledge management by updating/creating the knowledge articles.
  • Supporting the installation, setup, testing, and upkeep of operating systems, application software, and system administration tools.
  • Supporting OS, application software, and system management tools throughout installation, configuration, testing, and maintenance.
  • Tested and maintained Operating systems, system management program and application software.

Education

Bachelor of Science - Electronics And Communications Systems

Sri Krishna Arts And Science College
Coimbatore , Tamil Nadu - 8.8/10 CGPA
07-2021

12th Standard - HSC

Stanes AI Higher Secondary School
Coonoor, Tamil Nadu - 87%
04-2018

10th Standard - SSLC

St Joseph's Convent AI Higher Secondary School
Coonoor, Tamil Nadu - 96%
05-2016

MBA - Data Science And Analytics

Jain University
Bangalore , India - 7.5/10 CGPA

Skills

  • Communication skills
  • Technical Skills
  • C , C
  • Basics of Java
  • Python
  • MS SSMS (Microsoft SQL Server Management Studio),
  • SQL Server Integration Services
  • MS Office

Certification

  • Enhancing Soft Skills and Personality Development - NPTEL - IIT Madras
  • Certification in Data Science - Great Learning
  • Certification in Digital Marketing

Languages

English
First Language
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Affiliations

Project :

Social media Tourism

The study encompasses a wide range of analyses, including exploratory data exploration (EDA) and predictive modeling. Employing a variety of data analysis tools and techniques,

This study extensively explores the intricacies of customer behavior and preferences when it comes to purchasing travel tickets.

Underground cable fault detection.

This project is used to detect the location of fault in digital way , it helps to facilitate quicker repair , improve the system reliability and reduce outage period.

Accomplishments

  • Recognized as TOPPER OF THE DAY for getting maximum CSATs from Clients.
  • Recognized as TOPPER OF THE MONTH for obtaining maximum CSATs.
  • Won DQL quiz.
  • Provided training for the juniors regarding the process and assistance throughout the process.
  • Addressed the client urgent requirements and provided them with proper resolutions.
  • Coordinated with other teams to resolve issues of clients and gained appreciations from the clients directly.
  • Provided timely solutions for clients issues and obtained CSATs for proper assistance.
  • Handled confidential data and reports of clients.
  • Worked on Oracle tools , SQL Queries, VDI New Horizon. Clients database.

Personal Details

Date of Birth : 23/07/2000 

Marital Status : Single 

Nationality : Indian

Father : Siva.P

Mother : Tamil Selvi.S

Email : ranjanisiva2312@gmail.com

Timeline

Systems Engineer

Cognizant Technology Solutions
11.2021 - 07.2023

Bachelor of Science - Electronics And Communications Systems

Sri Krishna Arts And Science College

12th Standard - HSC

Stanes AI Higher Secondary School

10th Standard - SSLC

St Joseph's Convent AI Higher Secondary School

MBA - Data Science And Analytics

Jain University

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