SIVASAILAPATHY S
IT
Tirunelveli
Summary
Accomplished and results-driven IT Infrastructure and Networking professional with over 23 years of experience in network operations, project delivery, infrastructure management, cloud environments, and IT service delivery. Expertise in designing, deploying, administering, and troubleshooting network security solutions, supported by hands-on experience in data centers, ITSM tools, and enterprise system integration. Recognized for driving operational excellence by leading high-performance teams and ensuring optimal uptime while implementing secure, scalable solutions that align with organizational objectives. Committed to leveraging extensive industry knowledge to enhance business performance through innovative technology strategies.
Overview
2025
2025
years of professional experience
11
11
Certifications
3
3
Languages
Work History
Program Manager – Delivery & Support
Fourth Dimension Technologies Pvt. Ltd.
11.2023 - 09.2024
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
- Developed and maintained logistics workflows, procedures and reports.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Manager – Delivery & Support (Infrastructure)
Hitachi Systems India Pvt. Ltd.
05.2022 - 10.2023
- - Directed multiple delivery projects covering data center operations, backup management, and IT governance.
- - Strengthened infrastructure resilience by optimizing firewall policies, virtualization layers, and cloud deployment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant Manager – Deliverables Project
Fourth Dimension Technologies Pvt. Ltd.
12.2018 - 04.2022
- - Oversaw server and network administration across client environments including Windows Server 2012–2016, Oracle 11G, and CRM Applications.
- - Administered AWS environments including EC2, S3, EBS, IAM, Route 53, Load Balancer, NAT & Internet Gateways.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Head – IT Infrastructure
Vivant 360
07.2017 - 12.2018
- - Provided end-to-end infrastructure consulting services for SMEs and enterprise clients.
- - Led implementation of network, cloud, and cybersecurity frameworks.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Deputy Manager – IT
Chennai International Terminals Pvt. Ltd.
11.2016 - 07.2017
- - Managed data center operations, network availability, and vendor performance.
- - Oversaw IT audits, compliance checks, and system improvement initiatives.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Manager – IT Administrator
InDemand InfoTech Pvt. Ltd.
05.2011 - 11.2016
- - Designed and deployed backup and disaster recovery strategies improving uptime by 20%.
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Senior Systems Executive
NIIT Ltd.
02.2007 - 05.2011
- - Executed nationwide training infrastructure projects across 18 NIIT centers for banking education programs.
- - Received WOW Award for successful multi-location deployment and technical delivery excellence.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Located bottlenecks to streamline existing processes.
LAN Administrator, Network Engineer, Systems Engineer
GHTM TB Hospital (TANSAC), Expert Software Solution, Parag Shah Computers Pvt. Ltd.
- Enhanced network performance by implementing routine maintenance and system updates.
- Maintained accurate documentation of network topology, hardware inventory, and software licensing records for efficient resource management.
- Implemented necessary firmware upgrades on networking devices to maintain optimal performance levels across the organization''s LAN infrastructure.
- Achieved cost savings through effective vendor negotiation and procurement of networking equipment.
- Established seamless connectivity between remote offices by configuring VPNs and WAN links.
Education
MCA - Master OF Computer Applications
Manonmaniam Sundaranar University
Tirunelveli 04.2001 -
PG Diploma - Computer Applications
SISI Academy, Govt. of India
01.1999
Diploma - Computer Hardware
IIPE
Tirunelveli01.1999
B.Com - undefined
Sadakathullah Appa College
Tirunelveli01.1998
Skills
Cybersecurity and network operations
Design and implement infrastructure
Asset tracking and management
Installation and maintenance support
ITIL incident, problem, and change management
Cloud infrastructure management
Application server management
Data center management
Deliverable oversight for vendors and clients
Team leadership
Certified AI professional
Project coordination
Risk assessment and mitigation
Effective team leadership
Project management leadership
Organizational strategy development
Accomplishments
- - Delivered enterprise-wide IT infrastructure upgrades on time and within budget.
- - Reduced operational costs by INR 50 Lakhs through optimized vendor and material management.
- - Recognized for outstanding delivery performance and client satisfaction.
Certification
AWS Solutions Architect – Associate
Timeline
Program Manager – Delivery & Support
Fourth Dimension Technologies Pvt. Ltd.
11.2023 - 09.2024
Manager – Delivery & Support (Infrastructure)
Hitachi Systems India Pvt. Ltd.
05.2022 - 10.2023
Assistant Manager – Deliverables Project
Fourth Dimension Technologies Pvt. Ltd.
12.2018 - 04.2022
Head – IT Infrastructure
Vivant 360
07.2017 - 12.2018
Deputy Manager – IT
Chennai International Terminals Pvt. Ltd.
11.2016 - 07.2017
Manager – IT Administrator
InDemand InfoTech Pvt. Ltd.
05.2011 - 11.2016
Senior Systems Executive
NIIT Ltd.
02.2007 - 05.2011
MCA - Master OF Computer Applications
Manonmaniam Sundaranar University
04.2001 -
PG Diploma - Computer Applications
SISI Academy, Govt. of India
Diploma - Computer Hardware
IIPE
B.Com - undefined
Sadakathullah Appa College
LAN Administrator, Network Engineer, Systems Engineer
GHTM TB Hospital (TANSAC), Expert Software Solution, Parag Shah Computers Pvt. Ltd.
PERSONAL DETAILS
- Date of Birth: 1977-03-28
- Permanent Address: Plot No. 131, 3rd Main Road, 2nd Cross street, Kanchi Kamatchi Nager, Opp.v.m.chattram, Palayamkottai, Tirunelveli – 627011.