Summary
Overview
Work History
Education
Skills
Awards
Disclaimer
Timeline
Generic
Sivasangari Vijayakumar

Sivasangari Vijayakumar

Team Lead
Bengaluru

Summary

Dynamic and professional with 11 years of experience in SQL, SSIS and .net technologies. Possessing a strong working knowledge in production support, performance optimization, requirement analysis, Enhancement design, development, defect management, as well as application software development life cycle processes. A team player with the ability to prioritize tasks effectively. Demonstrates excellent verbal and written communication skills, including active listening abilities. Experienced Team Lead with 3+ years of experience in leading teams, adept at following detailed production schedules and maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

11
11
years of professional experience
2021
2021
years of post-secondary education

Work History

Team Lead

Carelon Global Solutions
07.2022 - Current
  • Led and mentored a high-performing team, fostering a positive work environment and providing regular coaching, feedback, and skill development opportunities.
  • Enhanced project delivery timelines and team productivity by establishing clear performance metrics and effective risk management strategies.
  • Collaborated with cross-departmental teams to streamline workflows and align business goals for optimal results.
  • Played a key role in capacity planning, accurately predicting future needs through historical data analysis and trend forecasting.
  • Resolved client queries and ad-hoc requests with exceptional communication and problem-solving skills.
  • Proactively addressed data-related issues, reduced downtime, and enhanced system performance using SQL expertise.
  • Created audit documentation and technical reports to track project progress and ensure compliance.
  • Led the resolution of system outages, implemented effective incident management strategies, and minimized disruptions to business operations.
  • Improved operational efficiency through automation tools and scripts, reducing manual workloads and enhancing accuracy.
  • Conducted regular employee evaluations, identified training needs, and facilitated mentoring programs to foster career growth within the team.
  • Managed cross-functional teams for seamless execution of new software deployments, feature updates, and system fixes.
  • Assisted in recruitment efforts, hiring top talent to build a robust and capable team.
  • Evaluated customer feedback and implemented actionable improvements to meet and exceed client expectations.

Senior Software Engineer

Carelon Global Solutions
12.2020 - 06.2022
  • Contributed to the Subro-Navigator application as a key team member, delivering high-quality outputs in an Agile environment.
  • Understood business requirements, prepared LOE for incoming defects, and delivered coding, testing, and Light's On activities effectively.
  • Fixed defects and created comprehensive unit test cases to maintain software reliability and functionality.
  • Resolved slow response issues and performed root cause analysis using SQL Server 2008 R2 expertise.
  • Handled reporting issues with proficiency in Crystal Reports, ensuring accurate and timely resolutions.
  • Managed change tickets using ServiceNow for 24x7 maintenance processes and resolved frequent job abends.
  • Authored and maintained project documentation, including Unit Test Cases, ARGs, Technical Design Documents, and SSCRs.
  • Delivered status reports to management and clients through scrum meetings and effective communication.
  • Enhanced software functionality by addressing complex technical issues and optimizing workflows.
  • Mentored junior developers, providing technical guidance and fostering team growth.
  • Proactively implemented process improvements, reducing time spent on repetitive tasks and enhancing team efficiency.
  • Analyzed technical solutions to meet customer requirements and collaborated with cross-functional teams for innovative implementations.

Associate

Cognizant Technologies Solutions
07.2017 - 11.2020
  • Enhanced production efficiency by streamlining processes, conducting root cause analysis, and implementing long-term solutions for recurring production issues.
  • Provided expert technical support for end-users, ensuring minimal disruptions and maintaining system performance.
  • Collaborated with test, development, and requirements teams to analyze, investigate, and resolve common issues.
  • Conducted regular maintenance checks, proactively identifying and resolving potential issues to reduce downtime.
  • Prepared technical documentation, including reports, workflows, and change notices, to support team operations and knowledge sharing.
  • Researched and recommended scheduling enhancements to improve system performance and efficiency.
  • Contributed to the improvement of overall production workflows by implementing lean principles, resulting in higher quality and reduced waste.
  • Supported deployment and maintenance processes, ensuring seamless operations in fast-paced environments.
  • Enhanced system performance by addressing data-related issues and improving SQL query optimization.

Programmer Analyst

Cognizant Technologies Solutions
08.2013 - 06.2017
  • Collaborated closely with clients to understand specifications, develop system designs, and deliver quality solutions.
  • Improved customer satisfaction by promptly addressing and resolving technical issues and reducing system downtime through proactive maintenance and monitoring tasks.
  • Conducted thorough troubleshooting to identify and resolve root causes of technical issues, ensuring long-term fixes and minimal disruptions.
  • Coordinated with development teams during software releases to ensure seamless integration of updates without end-user disruption.
  • Documented technical issues and solutions to maintain accurate logs and enable better tracking for future reference.
  • Provided 24/7 technical support to end users, accommodating different time zones and maintaining uptime reliability.
  • Played a key role in technical solution implementation, enhancing product performance and client satisfaction.
  • Supported cross-functional teams during software releases, ensuring adherence to tight deadlines and project completion.
  • Contributed valuable feedback to development teams, boosting overall system performance.

Education

XII -

Erode Hindu Kalvi Nilayam

X - undefined

Erode Hindu Kalvi Nilayam

Bachelor of Engineering - Computer Science

Kongu Engineering College /Anna University
Erode, India
04.2001 - 01.2013

Skills

SQL Server

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Awards

AOM Award, 2017-2018

  • Recognized for exemplary performance and dedication to achieving team and organizational goals.

Outstanding Contribution Award

  • Honored for significant involvement in outreach initiatives and team-building activities that fostered a collaborative work environment.

Innovation Award

  • Awarded for automating a key reporting functionality within the project using SSIS, enhancing efficiency and reducing manual effort.

Disclaimer

I hereby declare that the above information provided is true to the best of my knowledge and belief.

Timeline

Team Lead

Carelon Global Solutions
07.2022 - Current

Senior Software Engineer

Carelon Global Solutions
12.2020 - 06.2022

Associate

Cognizant Technologies Solutions
07.2017 - 11.2020

Programmer Analyst

Cognizant Technologies Solutions
08.2013 - 06.2017

Bachelor of Engineering - Computer Science

Kongu Engineering College /Anna University
04.2001 - 01.2013

X - undefined

Erode Hindu Kalvi Nilayam

XII -

Erode Hindu Kalvi Nilayam

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Sivasangari VijayakumarTeam Lead