Summary
Overview
Work History
Education
Skills
Certification
Declaration
Timeline
Generic

Sivasenthil M

Chennai

Summary

Product Support Engineer at Pandocorp specializing in complex issue resolution and client relationship enhancement. Proven track record in troubleshooting and communication, resulting in swift issue resolution and heightened customer loyalty. Managed diverse client portfolios, significantly contributing to product success and user satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Product Support Engineer

Pandocorp
Chennai, Tamil Nadu, India
06.2023 - Current
  • Analyzed and resolved issues with Postman API.
  • Communication End-to-end business flow
  • Supply Chain Management and Logistics, Transportation
  • Managed five clients in various scenarios as a product support engineer.
  • Completed comprehensive product training swiftly.
  • Worked as account manager for a customer and solved the problem with one-to-one interaction.
  • Created selling opportunities by reaching out to existing and prospective clients.
  • Managed a portfolio of client accounts, ensuring timely resolution of product issues and fostering strong customer relationships.
  • Monitored customer feedback channels, responding promptly to inquiries and escalating complex issues to relevant departments.

SAP MM Consultant

Thiranz Tech Solutions
Coimbatore
01.2023 - 05.2023
  • Master data management
  • Procurement cycle
  • Customization Of Enterprise Structure, Purchasing Process And Plant Parameters With SAP Functionality And Configuration Of Organizational Structure
  • Definition Of Plant, Storage Location And Purchase Organization For Enterprise Structure
  • Creation & Maintain of Vendor Master, Customer Master, Material Master, Bill Of Material, Info Record & Source List
  • Creation & Maintain Of Vendor, Vendor Account Groups With No
  • Range & Assignation Of Roles & Responsibilities With Account Group
  • Creation & Maintain Of Material Groups, Material Types With No
  • Range & Assignation Of Roles & Responsibilities With Account Group
  • Request For Quotation From The Vendors And Selection Of The Suitable Vendor
  • Goods Receipt And Invoice Verifications
  • Price Updating For Existing Materials, Material Type Change, Source List And Quota Arrangements

Education

B.Sc - INFORMATION SYSTEMS

Kongu Engineering College
01.2023

Skills

  • Troubleshooting
  • Problem-Solving
  • Postman API
  • End-to-End Business Flow
  • Product lifecycle management
  • Good communication skills
  • Customer assistance
  • Patience and empathy
  • Client service
  • SAP MM ECC 60
  • SAP MM Master data
  • Purchase Orders
  • Procurement process
  • Goods receipt entry GR
  • Purchase Requisitions
  • SAP SCM: Logistic & Transportation
  • Master Data: Vendor Master Data
  • Purchasing Master data
  • Technical documentation
  • Product development

Certification

  • SAP MM, Thiranz Tech Solutions, R/3 ECC 6.0, 01/19/23, 03/31/23
  • SAP SCM: Logistic & Transportation, Udemy Online Course

Declaration

  • I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars.

Timeline

Product Support Engineer

Pandocorp
06.2023 - Current

SAP MM Consultant

Thiranz Tech Solutions
01.2023 - 05.2023

B.Sc - INFORMATION SYSTEMS

Kongu Engineering College

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