Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Sivashankar Jayaraman

Sivashankar Jayaraman

Sr. Consultant
Chennai

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
5
5
Certifications

Work History

Sr. Consultant

Infosys Limited, Bangalore
08.2017 - Current
  • Leveraged extensive Liner Shipping industry knowledge to provide valuable insights into emerging trends impacting client businesses.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
  • Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
  • Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
  • Streamlined project management processes, improving efficiency and reducing overall costs.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.
  • Enhanced team performance by implementing training programs and fostering a collaborative work environment.
  • Identified key areas in need of improvement and implemented plans to rectify issues.
  • Supported clients with business analysis, documentation, and data modeling.
  • Created and managed project plans, timelines and budgets.

Test Lead

Raqmiyat
02.2017 - 08.2017
  • Cultivated a culture of continuous improvement within the team by regularly soliciting feedback from peers and incorporating lessons learned into future work efforts.
  • Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
  • Established regular communication channels between onsite and offshore team members, ensuring seamless coordination despite geographical barriers.
  • Leveraged industry best practices and emerging trends to inform the ongoing refinement of test processes and methodologies.
  • Streamlined testing processes for increased efficiency and reduced overall test cycle time.

Sr. SQA Analyst

MOL Information Technology Services India Pvt. Ltd
07.2014 - 01.2017
  • Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities.
  • Implemented data-driven approaches to assess the effectiveness of existing test strategies, driving continuous improvement efforts within the team.
  • Proactively tracked industry trends and emerging technologies, maintaining a competitive edge in the rapidly evolving QA landscape.
  • Played a key role in successful software deployments through diligent validation of release candidates against established acceptance criteria.
  • Worked closely with developers to reproduce and troubleshoot complex bugs, facilitating timely fixes and enhanced product quality.
  • Developed a strong understanding of product requirements through close collaboration with business analysts, contributing valuable input during requirement gathering phases.
  • Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines.
  • Conducted risk assessments for potential software releases, ensuring optimal product stability before launch.
  • Developed and maintained quality assurance procedure documentation.
  • Defined and implemented quality initiatives to reduce risk.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

Sr. Test Engineer

ShipNet Software Solution India Pvt. Ltd., Chennai
05.2011 - 07.2014
  • Increased defect detection rates through rigorous test case creation and efficient execution, reducing post-release customer complaints significantly.
  • Developed customized testing strategies tailored to each project''s unique requirements, ensuring thorough evaluation of product functionality.
  • Improved software quality by designing and executing comprehensive test plans.
  • Managed multiple projects concurrently, maintaining strict deadlines while not sacrificing attention to detail or quality control measures.
  • Mentored junior test engineers, enhancing their skillsets and overall team performance.
  • Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
  • Collaborated with developers to resolve issues identified during the testing phase, resulting in a more robust final product.
  • Trained junior testers in company standards, testing protocols and testing software.
  • Developed and maintained defect databases for known issues.
  • Successfully managed stakeholder expectations by consistently delivering high-quality products that met or exceeded specifications.

Sr. Process Controler

Emirate Shipping Agencies India Pvt., Ltd., India
07.2007 - 05.2011
  • Enhanced processing efficiency by streamlining workflows and implementing best practices.
  • Analyzed process data using statistical tools, identifying patterns that led to more informed decision-making regarding system improvements.
  • Facilitated effective change management processes during major system overhauls, minimizing disruptions to daily operations and maintaining morale among impacted team members.
  • Reduced processing errors by conducting thorough quality checks and data validation.
  • Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.

Processing Analyst

Maersk Shared Service Centre, Chennai.
01.2006 - 07.2007
  • Valued Added Services – Federal Maritime Commission (FMC)
  • Worked for the Federal Maritime Commission (US Governing body), consulting with Global Sales teams & uploading the service contracts with FMC.
  • Maintaining 24 hr. SLA (Service Level Agreement) with 99.99% accuracy.
  • Accomplished with the Training on Federal Maritime Commission (US Governing body) at Maersk Global Service Centre, Powai, Mumbai.
  • Successfully carried over the FMC process from Mumbai and implemented the same in Chennai.
  • Auditing the work done by other team members.
  • Giving Immense training to the new joiners in the same process.

Education

Bachelor of Science - Chemistry

Madras University
Tamil Nadu, India
04.2001 -

Skills

Business Analysis

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Additional Information

11+ years of demonstrated IT working experience in Liner Shipping, Logistics, ERP and BSFI business application knowledge with leadership skills.

5 years in ITES working experience for Process Improvement, Agency Monitoring, VAS FMC filing & Commercial activities.

Experience in Business Analysis, Module Lead, Project Management (Planning, Monitoring and Control) and Software Testing.

Played a major role in Requirement Gathering, preparing Business/Functional Specification Requirement documents (BFR/BRD), Impact Analysis Documents for the Liner applications.

Certification

Business Analysis Fundamentals

Timeline

Sr. Consultant

Infosys Limited, Bangalore
08.2017 - Current

Test Lead

Raqmiyat
02.2017 - 08.2017

Sr. SQA Analyst

MOL Information Technology Services India Pvt. Ltd
07.2014 - 01.2017

Sr. Test Engineer

ShipNet Software Solution India Pvt. Ltd., Chennai
05.2011 - 07.2014

Sr. Process Controler

Emirate Shipping Agencies India Pvt., Ltd., India
07.2007 - 05.2011

Processing Analyst

Maersk Shared Service Centre, Chennai.
01.2006 - 07.2007

Bachelor of Science - Chemistry

Madras University
04.2001 -

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Sivashankar JayaramanSr. Consultant