Olinda Agnes Miranda
Chennai
Summary
HR professional with 8+ years of experience Overseeing well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.
Overview
8
8
years of professional experience
Work History
Senior Recruitment Specialist
Maersk Global Service Centre
02.2022 - Current
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Administered employee benefits programs and assisted with open enrollment.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed and implemented onboarding and orientation programs for new employees.
Process Expert
Barclays Shared Serrvices
10.2018 - 01.2022
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Structured compensation and benefits according to market conditions and budget demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Senior Customer Service Representative
Cognizant Technology Solution
06.2017 - 07.2018
Senior Customer Service Executive
Intelent Global Service
02.2016 - 04.2017
Customer Service Executive
The World Bank Group
08.2015 - 01.2016
Education
MBA - Human Resources Management
Distance Madras University
Chennai 04.2017
BBM - Bank Management
Anna Adarsh College For Woman
Chennai03.2015
Skills
- Human Resources Operations
- Recruitment
- Resume Filtering
- Screening
- Interview Setting
- Background Verification
- Salary Negotiation
- Payroll Coordination
- Benefits and Compensation Management
- Contract Negotiation
- Workforce Improvements
- Corporate Social Responsibility
- Equal Opportunities Facilitation
- File and Records Management
- Talent Management
- Personnel Information Systems
- Benefits Programs
- Manage Budgets
- Employee Support
- Onboarding, Training and Development
- New Employee Orientation
- Policy Making and Enforcement
- Time Management
- Adult Education
- Grievance Handling and Redressal
- Critical Thinking
- Performance Review Management
- Insurance Law
- Employee Referral Programs
- HR Guidance
- Health and Safety Programs
- Employee Appraisals
- Employee Feedback and Recognition
- SAP
- Compliance
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
konkani
Timeline
Senior Recruitment Specialist
Maersk Global Service Centre
02.2022 - Current
Process Expert
Barclays Shared Serrvices
10.2018 - 01.2022
Senior Customer Service Representative
Cognizant Technology Solution
06.2017 - 07.2018
Senior Customer Service Executive
Intelent Global Service
02.2016 - 04.2017
Customer Service Executive
The World Bank Group
08.2015 - 01.2016
MBA - Human Resources Management
Distance Madras University
BBM - Bank Management
Anna Adarsh College For Woman
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