Sivasubramanian Natarajan
Test Manager
Chennai
Summary
Talented Associate Manager Service delivery - QA, with excellent employee development, customer service and analytical skills coupled with more than 18 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
A dynamic professional with rich overseas & domestic experience in managing end-to-end lifecycle of QA projects for large-scale organizations. Executed multi-million deal projects with core QA delivery for leading fortune 500 companies in BFSI, Retail, Oil & Gas, Energy & Utilities, Healthcare, Insurance domains with team size ranging from 20 to 100+ & geographies worked in and handled - US & Europe.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Associate Manager Service Delivery
DXC Technology
Chennai
05.2010 - 05.2023
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Developed demand forecasts and test estimations with account team to assist functional areas or departments in planning and delivering end-to-end services
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of QA.
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding QA delivery targets.
- Developed innovative testing practices and streamlined QA process to reduce testing redundancy & risks
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and managed employees to maximize productivity while training staff on QA standards, best practices and protocols.
- Led change and transformation initiatives within QA business area to deliver benefits and align company resources.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet quality standard requirements and goals of organization.
- Set team and individual KPIs and provided regular, actionable feedback.
- Managed 50+ team members across different functional areas of QA.
- Mentored and supported QA team to create strong workplace culture.
- Oversaw training and onboarding process for all newly hired employees within QA team.
- Designated SQA Manager for projects and attended quality audits performed within organization.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Partnered and collaborated with functional areas or departments to integrate new, enhanced, and existing service offerings for accounts.
- Supervised functional areas or department account leads on smaller sized or segment of larger accounts to ensure that business solution objectives are met.
Assistant Systems Engineer
TATA CONSULTANCY SERVICES
Chennai
09.2007 - 04.2010
- Worked with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees resolution of account specific service problems including prioritizing work requests
- Conducted Induction training sessions on Software testing methodologies and techniques for new joiners
- Coordinating with Onsite Functional test leads, project Managers and development teams to assess requirements and engage in project review and status meetings
- Preparing, designing, and leading test strategy and test plan for all projects
- Reviewing activities such as Test estimates review, requirements review, functional design review, test strategy/plan review, Requirements traceability matrix review and test case review
- QA Test lead for team of 10 associates
- Developed daily status report email template and systemized day-to-day data collection activity from team
Education
Master of Science - Information Technology
Sri Sairam Engineering College
Chennai 06.2002 - 04.2004
Bachelor of Science - Computer Science
Sri Chandrashekara Saraswathi Viswa Maha Vidyalaya
Chennai 06.1999 - 03.2002
Skills
Planning and Coordination
undefinedCertification
Certified Software test engineer
Timeline
MS - Team foundation server
09-2021
ITIMS Foundation
03-2017
Associate Manager Service Delivery
DXC Technology
05.2010 - 05.2023
IBM DB2 Fundamentals
03-2010
Certified Software test engineer
07-2008
Assistant Systems Engineer
TATA CONSULTANCY SERVICES
09.2007 - 04.2010
Master of Science - Information Technology
Sri Sairam Engineering College
06.2002 - 04.2004
Bachelor of Science - Computer Science
Sri Chandrashekara Saraswathi Viswa Maha Vidyalaya
06.1999 - 03.2002
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