Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SIVA TEJA JAKKULA

SIVA TEJA JAKKULA

HYDERABAD

Summary

Dynamic Automation Lead Developer at Accenture, specializing in RPA and efficiency optimization. Achieved a 90% reduction in response time through innovative solutions, mentoring teams, and enhancing operational processes. Proficient in UiPath and CI/CD practices, with a strong focus on delivering impactful results and fostering collaboration.

Overview

9
9
years of professional experience
5
5
Certification

Work History

Automation Lead Developer

Accenture
HYDERABAD
11.2022 - Current
  • Deployed RPA solutions with UiPath and GenAI for multilingual guest review management.
  • Achieved 90% reduction in response time, resulting in annual savings of $700K.
  • Led team to create scalable automations while mentoring junior members.
  • Conducted technical reviews to ensure high-quality standards and performance optimization.
  • Developed reusable components to enhance operational efficiency.
  • Collaborated with Radisson to align automation strategies with business objectives.

Senior Automation Specialist

Accenture
HYDERABAD
11.2020 - 10.2022
  • Delivered comprehensive UiPath automation for L1 ticket triaging processes.
  • Optimized existing automation processes to improve efficiency and accuracy.
  • Automated analysis and routing of Jira tickets using ML models integrated with UiPath.
  • Designed reusable workflows, enhancing SLA compliance.
  • Supported UAT testing and ensured stabilization during live runs.
  • Designed and implemented new features for existing automation solutions.
  • Conducted system integration tests to ensure seamless communication between components.

SRE Engineer

Accenture
HYDERABAD
07.2018 - 08.2020
  • Spearheaded SRE initiatives to enhance system reliability and reduce downtime.
  • Developed and implemented engineering strategies to improve production efficiency.
  • Implemented CI/CD pipelines and observability tools to increase operational efficiency.
  • Developed self-healing systems to automate responses and improve uptime.
  • Automated manual tasks with Power Automate, significantly lowering operational overhead.
  • Maintained SLA compliance through effective incident management and reporting practices.
  • Collaborated with Comcast to align service delivery with client expectations.

Automation Support Engineer

Accenture
HYDERABAD
06.2019 - 11.2019
  • Proficient in UiPath Orchestrator, Robots, and Studio.
  • Skilled in log analysis, error resolution, and bot performance optimization.
  • Experienced with Jira for ticketing, communication protocols, and escalation processes.
  • Knowledgeable in server/VM management and resource optimization.
  • Expertise in creating runbooks, entitlement guides and process maps.
  • Client- Uber
  • Prepared reports detailing the status of current automation projects for management review.
  • Created detailed documentation for all automation projects, including design documents, user manuals, training materials and operations procedures.

Software Developer

Proinf
HYDERABAD
03.2017 - 07.2018
  • Enhanced the Web IQ application for performance evaluation of welding projects.
  • Developed new features and resolved bugs for improved functionality.
  • Designed user interfaces (HTML, CSS and BootStrap) to improve user experience and engagement.
  • Maintained code per specifications and conducted unit testing.
  • Integrated MySQL for efficient database management.

Education

B.Tech -

Visit Engineering College
Tadepalligudem
05.2012

Skills

  • RPA and automation development
  • CI/CD and SLA management
  • Incident management
  • UiPath and API integration
  • Efficiency optimization
  • Orchestrator operations
  • Programming languages: VBNET, C#, JavaScript, HTML, CSS
  • Tools: UiPath Studio, Power Automate, Git, SAP, Postman, Jira, Azure, Kibana, Swagger
  • Agile methodologies
  • Cognitive automation strategies
  • API-driven workflows
  • Data handling with SQL and JSON

Certification

  • Trained and certified in UiSAI and UiADP professional UiPath certifications
  • Certified: GitHub Copilot and SRE Foundation
  • Power Automate: Certified RPA Developer (PL-500)
  • GenAI trained: achieved levels 1 and 2 in generative AI
  • Accenture TechStar Award: recognized in 2022 for exceptional contributions
  • Accenture Growth Catalyst Award: honored in 2022 for driving team performance
  • Team Award (Q3 FY23): acknowledged for collaborative project successes
  • Client recognition: Praised for efficient L1 triaging and operational documentation stabilization

Timeline

Automation Lead Developer

Accenture
11.2022 - Current

Senior Automation Specialist

Accenture
11.2020 - 10.2022

Automation Support Engineer

Accenture
06.2019 - 11.2019

SRE Engineer

Accenture
07.2018 - 08.2020

Software Developer

Proinf
03.2017 - 07.2018

B.Tech -

Visit Engineering College

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SIVA TEJA JAKKULA