Siwani Pariyar
Ghaziabad
Summary
Effective communicator and Customer/Client focused professional with excellent interpersonal skills, adapt at building and maintaining relationships.
Overview
2
2
years of professional experience
Work History
Contact Center Associate
Webhelp, UK Process (Currys)
Gurugram
10.2023 - Current
- Resolve queries of customers related to their orders and other related issues and also provide them with relevant timely resolution.
- Audit Calls and add notes/pointers to each call audited assigned by Team-leader as part of Job-rotation to Improve comunication as well as audit skills.
Customer Care Executive
Spicejet
Gurugram
05.2022 - 06.2023
- Take Inbounds calls in Spicejet and solve the queries of the customers in relation with all policies of Spicejet and also make new reservation for the customers and serves them with the best possible experience.
Education
Diploma -
Frankfinn Institute of Air Hostess Training
03.2022
Higher Secondary Certificate -
Oxford College of Science and Management
05.2020
Secondary School Cerificate -
Greenland Public School
05.2018
Skills
- Time Management
- Emotional Intelligence
- Integrity
- Patience
- Focused
- Self Control
- Flexible
- Assimilation
- Friendly with Aviation Terms
- Good Command
- Good Observation Skills
- Good Presentation Skills
Accomplishments
- Rewarded for the best employee of the month twice during the course of my work with average quality score above 95%.
- Certificate of appreciation after completion of training in Spicejet.
Languages
- English
- Hindi
- Nepali
Hobbies and Interests
- Writing and Listening Poems
- Feeding Stray Dogs
- Reading Books
- Singing
- Dancing
- Cloud Gazing
Timeline
Contact Center Associate
Webhelp, UK Process (Currys)
10.2023 - Current
Customer Care Executive
Spicejet
05.2022 - 06.2023
Diploma -
Frankfinn Institute of Air Hostess Training
Higher Secondary Certificate -
Oxford College of Science and Management
Secondary School Cerificate -
Greenland Public School
Similar Profiles
ROSHAN LUNGELI MAGARROSHAN LUNGELI MAGAR
Sales Colleague at CurrysSales Colleague at Currys
Finlay William DuffyFinlay William Duffy
Sales Assistant at CurrysSales Assistant at Currys
Tommy LawrenceTommy Lawrence
Sales Assistant at CurrysSales Assistant at Currys
Vidhya SagarVidhya Sagar
Advisory Specialist Master at DeloitteAdvisory Specialist Master at Deloitte
Khushi BhatnagarKhushi Bhatnagar
Physiotherapist Intern at Shri Mahant Indiresh HospitalPhysiotherapist Intern at Shri Mahant Indiresh Hospital