IoT Hardware Configuration and debugging tool
SIYAD NASAR
Technical Sales Head
Bengaluru
Summary
I am an energetic Technical Sales and Support Manager with 9 years of experience in optimizing IoT-based, wireless and telecommunication processes. Passionate about technology and innovation, I thrive on solving challenges both individually and as a team. My quick learning ability ensures I stay technically adept, allowing me to deliver proactive support. I excel in collaborative environments, using strong communication and leadership skills to mentor teams, delegate effectively, and foster a culture of continuous improvement.
"In the process of trial and failure you end up doing something great".
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Technical Sales Head
Teltonika
10.2023 - Current
- Lead a team of Pre-Sales Engineers who are assigned to work for clients across the Globe.
- Provide requisite guidance for the Engineers to assist the clients and help them convert the clients from testing phase to commercial phase.
- Dispatch the queries in Helpdesk after thorough analysis of the queries and provide guidance to support engineers for the resolution of the queries
- Take appropriate steps which may help in faster resolution of the queries
- Identify the time for the intervention and take appropriate action, if a query found pending for long time
- Lead weekly sync-up call with Sales Managers and Sales Heads to discuss on the ongoing challenges and assist them in overcoming the challenges.
- Work closely with dedicated Regional Sales Managers, Project Support Engineers and Product Managers to ensure that customers’ technical questions are answered and help to escalate any technical issues that may arise.
- Work closely with the Product owner, project coordinator, RnD and ESD team to enhance the custom development process and ensure the delivery of product complying the SoW
- Assist the Sales managers and Pre-sales team to evaluate and confirm the compliance of SoW.
- Lead weekly sync-up call with the continent sales head to facilitate coordination with the PGVs and faster resolution of the tickets
- Lead weekly sync-up call with MEA Sales director to facilitate coordination with the PGVs and faster resolution of the tickets
- Assist HQ Developers, R&D, technical support team by providing requisite information and support for development of a solution
- Prepare technical documentation for user story, product customization etc
- Provides configuration training and support for the GNSS and GSM based IoT hardware in all phases of the testing and implementation
- Thoroughly go through the features and attributes of the newly released products and quickly learn the integration process to assist the clients in understanding the products
- Lead calls with the developers and HQ Engineers to discuss on the client's requirement and provisions for the customization or development of the product
- Audit the test results, analyze and report to identify the steps to suggest changes or customization in the product or solutions
- Gather Client requirements for new features, enhancements, and change requirements and work closely with the product development team in HQ to provide clarity on the user story and the sort of customization needed and to make them understand the value it could bring to the client and to our products
- Assist client throughout the testing phase in implementing the GSM and GNSS based solutions with their vehicles/controllers/ BMS and with the GPS management software
- Assist client in doing testing for compliance with norms
- Provide debug and resolution support for any sort of issues they are facing with the deployed solution
Business Development Manager
Teltonika
06.2022 - 09.2023
- Generate the leads from different resources to identify the Target Clients
- Provide an introductory demo to the prospective clients on the company profile and the products available
- Arrange calls/sessions with the prospects/clients to understand the use cases and the requirement
- Analyze the SoR shared by the clients and prepare technical documentation
- Clearly understand the requirement and use-case and propose a right solution
- Helps the clients to meet the SoR and initiate the testing
- Be the Key account manager for the client and take the complete ownership of the client
- Accountable for managing the technical and commercial requirements of the client
- Propose new use cases to the clients and help them in optimization of their business
Sr. IoT Solutions Engineer
Teltonika
01.2021 - 05.2022
- Provides configuration training and support for the GPS based IoT hardware in all phases of the testing and implementation
- Dispatch the queries in Helpdesk
- Prepare technical documentation for user story, product customization etc
- Lead weekly sync-up call with Sales Managers and Sales Head
- Address the concerns and the requirement for the customization from the client and get it resolved by coordinating with the product owner in Head Quarters
- Thoroughly go through the features and attributes of the newly released products and quickly learn the integration process to assist the clients in understanding the products
- Lead calls with the developers and HQ Engineers to discuss on the client's requirement and provisions for the customization or development of the product
- Audit the test results, analyze and report to identify the steps to suggest changes or customization in the product or solutions
- Gather Client requirements for new features, enhancements, and change requirements and work closely with the product development team in HQ to provide clarity on the user story and the sort of customization needed and to make them understand the value it could bring to the client and to our products
- Assist client throughout the testing phase in implementing the GPS/GNSS based solutions with their vehicles/controllers/ BMS and with the GPS management software
- Assist client in doing testing for compliance with norms
- Provide debug and resolution support for any sort of issues they are facing with the deployed solution
Technical Support Lead
Advanced Technology Solutions LLC
05.2018 - 01.2021
- Led a team of 8 members consist of 3 Jr Engineers and 5 Technicians
- Guide the team and provide insights on all the products and solutions in our portfolio
- Help the team in problem solving and decision making
- Delegate the tasks on daily basis and ensure that the tasks are well balanced
- Lead the sync-up call on daily basis to discuss on the running issues
- Ensure that the team is motivated and inspired in the current system
- Providing the Product Description to the Customers with around features, Problems it solves and other benefits they get out of it and work closely with the Sale Team to make sure that appropriate solutions are being delivered
- Identify and recommend processes, products, and solutions to meet goals
- Assists Clients in completing the GPS based Telematics device configuration and software implementation
- Interface with customers, and product team to handle pre-sale, post-sale, and service functions
- Manage relations with third party companies and system integrators to make sure that end-to-end solutions are being provided
Technical Sales Engineer
Idea Cellular Limited
10.2015 - 01.2018
- Commissioning and Configuration of the 2G, 4G based Radio Frequency and Base station modules
- Conducting meeting with the Customers and demonstrating new packages
- Prepares reports by collecting, analyzing and summarizing information
- Arranging meeting with regional sales executives and sharing technical insights to expand the business
- Organizing or accompanying Sales Team for sales visits for presenting and demonstrating products and thereby aiding in establishing new business
- Attend Sales events, meeting, and training to keep abreast with the latest developments in cutting edge technologies
Education
Bachelor's degree - Electronics and Telecommunications Engineering
Mahatma Gandhi University
Kochi, Kerala 09.2011 - 04.2015
Skills
- Ability to multitask and prioritize the work
- Excellent critical thinking and problem-solving skills
- Leadership and Managerial skills
- Resourceful and decisive under pressure
Ability to remain positive and empathetic, even in the most challenging situations
Websites
Software
GPS Based Tracking Software
Limited knowledge in IoT hardware integration at AWS and Azure
Timeline
Technical Sales Head
Teltonika
10.2023 - Current
Business Development Manager
Teltonika
06.2022 - 09.2023
Sr. IoT Solutions Engineer
Teltonika
01.2021 - 05.2022
Technical Support Lead
Advanced Technology Solutions LLC
05.2018 - 01.2021
Technical Sales Engineer
Idea Cellular Limited
10.2015 - 01.2018
Bachelor's degree - Electronics and Telecommunications Engineering
Mahatma Gandhi University
09.2011 - 04.2015
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