Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

SIYONA GAIKWAD

Pune

Summary

Results-driven Workplace Experience City Manager with a demonstrated track record of over 13 years in planning and executing exceptional workplace environments. Proven expertise in coordinating office operations, employee engagement initiatives, and facility management to foster a positive and productive work culture. Adept at organizing corporate events, managing vendor relationships, and implementing cost-effective solutions to enhance employee satisfaction and productivity. Excellent interpersonal and communication skills, enabling seamless collaboration with cross-functional teams. Eager to leverage my experience and passion for creating outstanding workplace experiences to drive organizational success and employee well-being.

Overview

14
14
years of professional experience

Work History

City Manager

IWGPLC - Group
05.2022 - Current
  • Team Coordination: Collaborate with the co-working center's management team and staff to ensure smooth day-to-day operations and consistent delivery of services.
  • Member Feedback and Satisfaction: Collect member feedback through surveys and personal interactions to identify areas of improvement and enhance overall member satisfaction.
  • Community Communication: Maintain open and transparent communication channels with members through various mediums, such as newsletters, social media, and online forums.
  • Administrative Tasks: Handle administrative duties, including managing member records, invoicing, and coordinating meeting room bookings.
  • Health and Safety Compliance: Ensure compliance with health and safety regulations, implementing necessary protocols and safety measures for members' well-being.
  • Conflict Resolution: Address and resolve member conflicts or issues with tact and diplomacy, promoting a positive and harmonious community environment.
  • Collaborative Partnerships: Establish and maintain partnerships with local businesses and organizations to provide additional benefits and opportunities to co-working members.

Community Manager

Worktrib Co-Working
01.2018 - 10.2022
  • Coordinated and managed the workplace experience for a multi-floor office housing over 250 Client's employees.
  • Oversaw the day-to-day operations of the office to ensure a smooth and efficient work environment.
  • Managed office facilities and space utilization across six floors, optimizing layouts to accommodate the growing workforce while maximizing productivity.
  • Implemented and organized employee engagement initiatives to foster a positive and inclusive work culture, resulting in increased employee satisfaction and reduced turnover.
  • Planned and executed a variety of corporate events, team-building activities, and workshops to enhance employee morale and team cohesion.
  • Responded promptly to employee inquiries, feedback, and concerns, maintaining open lines of communication and ensuring a high level of employee satisfaction.
  • Collaborated with cross-functional teams, including HR, IT, and Facilities, to align workplace strategies with company goals and objectives.
  • Developed and managed budgets for workplace initiatives, ensuring cost-effectiveness while maintaining a high standard of service.
  • Successfully coordinated vendor relationships for office services, negotiating contracts, and managing service level agreements.
  • Conducted regular workplace assessments to identify areas for improvement and implemented innovative solutions to enhance the overall workplace experience.
  • Assisted in onboarding new employees, providing them with a warm welcome and facilitating their integration into the company culture.
  • Implemented safety and security protocols to ensure the well-being of all employees and visitors within the office premises.
  • Utilized workplace management systems and software to streamline processes and enhance operational efficiency.
  • Collaborated with leadership to strategize and execute office expansion plans, accommodating the company's growth.

Customer Relation Manager

Flip Kart
12.2015 - 01.2018
  • Welcoming and assisting potential buyers and visitors during product site visits.
  • Providing detailed information about products, amenities, and available services.
  • Addressing inquiries and resolving concerns to ensure exceptional customer satisfaction.
  • Managing appointments and coordinating for clients.
  • Maintaining and updating customer databases to track interactions and follow-ups.
  • Collaborating with the sales and marketing team to promote products and generate leads.
  • Facilitating contract signings and handling administrative tasks related to products transactions.
  • Ensuring a positive and memorable experience for guests throughout their engagement with the company.

Information Retrieval Officer

Just Dial
09.2011 - 12.2015
  • Welcoming and assisting members and visitors to create a positive and engaging atmosphere.
  • Managing front desk operations, including handling inquiries, memberships, and workspace.
  • Coordinating and organizing community events and workshops to foster networking and collaboration.
  • Responding to member needs and resolving issues to ensure a smooth and enjoyable work experience.
  • Maintaining a well-presented and functional workspace, overseeing facility management.
  • Supporting the Community Manager in executing community growth and engagement strategies.
  • Collaborating with cross-functional teams to enhance member satisfaction and retention.

Education

BA - Hospitality Studies

Pune University
01.2010

HSC -

Maharashtra State Boards of secondary & higher education
01.2006

SSC -

Maharashtra State Boards of secondary & higher education
01.2003

Skills

  • Facility Management
  • Space planning
  • Vendor management
  • Budgeting and cost control
  • CRM systems
  • Communication and interpersonal skills
  • Employee experience enhancement
  • Revenue forecasting

Hobbies and Interests

  • Reading Book
  • Listening to Music

Languages

  • English
  • Hindi
  • Marathi

Timeline

City Manager

IWGPLC - Group
05.2022 - Current

Community Manager

Worktrib Co-Working
01.2018 - 10.2022

Customer Relation Manager

Flip Kart
12.2015 - 01.2018

Information Retrieval Officer

Just Dial
09.2011 - 12.2015

BA - Hospitality Studies

Pune University

HSC -

Maharashtra State Boards of secondary & higher education

SSC -

Maharashtra State Boards of secondary & higher education

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SIYONA GAIKWAD