Summary
Overview
Work History
Education
Skills
Projects
Software
Accomplishments
Certification
Interests
Additional Information
Timeline
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Sjnutan Saurav Biswal

Sjnutan Saurav Biswal

Fin-crime Investigations And AML Expert
45-47, Celebrity Classic Layout, Electronic City Phase 1, Bengaluru

Summary

Enthusiastic and motivated, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the finance risk investigations and training in Anti Money Laundering, Claims, KYC and Due diligence. Motivated to learn, grow and excel in the Risk management and Investigations.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

AML Investigations Analyst

Amazon Development Centre India
Hyderabad
01.2021 - Current
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
  • Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
  • Maintained fraud analysis models to improve company systems.
  • Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
  • Co-leading a team of 18 investigators on Time Constraints to claim Investigations and responsible for Knowledge gap analysis, briefing and logging reported Modus Operandi.
  • Enforcing as per SOP based upon gathered evidence and metrics, logging critical thinking to achieve better business results, and saving stakeholder interests.

L2 ESCALATION SUPPORT

Tech Mahindra
Bhubaneswar
08.2018 - 01.2021
  • Responsible for L2 Escalation desk and managing Customer support Escalations, Legal and Executive escalations for Consumer Electronics purchased on Amazon platforms.
  • Promoted to Process trainer (AdHOC) to train and manage new hires in Troubleshooting Consumer electronics, Networking Equipment.
  • Managed multiple new hire batches at a time with a headcount of >25.
  • Monitored and achieved the set goal of performance metrics with a Higher Positive Response Rate and Lowermost repeated contacts.

Education

B Tech. - Mechanical Engineering

Biju Patnaik University of Technology
Rourkela, Odisha
07.2013 - 11.2017

Skills

Lean Six Sigmaundefined

Projects

Refining 3rd Party Troubleshooting and detection on OEM Laptops

  • Handled the project training and implementation site-wide.
  • Includes integrated tech support and customer issue management with major Laptop OEMs.
  • Monitored and reported customer experience indices pre and post-implementation.

Implementation of 'Remote Issue Detection (Servify) on Laptops and Smartphones purchased on amazon'

  • Co-led the implementation of the Servify tool site-wide for remote assistance and diagnosis on Android smartphones, Windows Laptops.
  • Conducted TNI refreshers and cross-trained associates for further engagement.
  • Monitored the experience indices prior to implementation.

Software

Microsoft Excel

SQL

SAP Business One

Adobe Creative Suit

People Soft

Accomplishments

  • President Scout Awardee, 2010.
  • Serves as a lifetime member to Indian Red Cross and St. John’s Ambulance, 2010.
  • Rajya Puraskar in scouting, 2009.
  • Runner up in state-level Debate Competition, 2009
  • Participated in Children’s Science Congress, 2008, 2009.
  • Presented and handled project “COASTAL BELT PRESERVATION and COASTAL ENERGY HUB” as a local volunteer for the Indian Science Congress Association Intuitive Program, 2008.

Certification

SAP Business One

Interests

Blogging

Drawing and painting

Experiencing Digital gadgets

Paper Sculptures

Additional Information

  • Father’s Name: Mr Sarbeswar Biswal
  • Mother’s Name: Mrs Jashobanti Pattanayak
  • Date of Birth: 1st January 1995
  • Religion: Hindu
  • Nationality: Indian
  • Marital Status: Unmarried
  • Gender: Male

Timeline

SAP Business One

03-2022

Lean Six Sigma white belt

02-2022

GAIQ-Google Analytics Individual Qualification

02-2022

AML Investigations Analyst

Amazon Development Centre India
01.2021 - Current

IAB Digital Marketing and Media Foundations Certification

04-2020

L2 ESCALATION SUPPORT

Tech Mahindra
08.2018 - 01.2021

B Tech. - Mechanical Engineering

Biju Patnaik University of Technology
07.2013 - 11.2017
Sjnutan Saurav BiswalFin-crime Investigations And AML Expert