S. Julie Precilla
Chennai
Summary
A position where I could apply my knowledge and experience to manage the high level of productivity through my professional skills and serve to the best of my ability and keep up my company’s reputation.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
16
16
years of professional experience
Work History
Team Leader – Marketing Team
BAASHYAM CONSTRUCTION PVT LTD
11.2020
- Handling high members of Telemarketing team & monitoring team performance independently
- Handled various New Project Launch in a year successfully
- Handled high numbers of units project
- Preparing & handling MIS Reports on Leads Management / weekly report/Monthly Reports & Quarterly Reports
- Taking care of complete Transportation facilities for arranging the site visit and customer visits to site offices
- Completely working on monthly Target for every individual Team members, scheduling and achieving
- Handling TEAM members calls reports / leads report / target reports & performance matrix
- Upgrading Team members with New Market analyzing & project updates
- Conducting Training sessions & meeting every week, preparing agenda
- Listening to team members feedback and resolve any issues or conflicts & Motivate team members
- Recognize high performance and reward accomplishments/ Suggest & organize team building activities
- Coordinating With Digital Marketing Agencies on Campaigns
- Understanding And Analyzing Lead Pattern for report
Team Leader – Telemarketing Presales Department
Lancor Holding Ltd
09.2016 - 11.2020
- Handling customer queries for better customer satisfactions
- Identifying prospective clients, generating business from the existing clients to achieve business targets
- Interacting with the clients and channel partners on a regular basis & providing readdress to all their queries, complaints & handling all client relation
- Provide & educate information about the project features, prices, location etc… and present their benefits
- Arranging & coordinating with transport facilities for customer visits
- Contact Existing customers to educate them about New Projects & New activities
- Achieving indivual & team targets successfully
- Assist in the development and preparation of sales scripts while training other New Joiners
- Making service calls after the visit, taking initiating to re schedule the site visit if necessary
- Monitoring day to day leads generation, updating, solving queries
- Generating the daily reports, weekly reports & monthly report and monitoring the executive calls, reports educating according to sales prospects
- Participating in various promotional activities to generating new leads
- Updating the complete lead data’s into sell
- Do software
Senior Executive – Admin & HR / FO
Uniply Industries Ltd
11.2012 - 03.2016
- Perform responsibilities of handling calls & EPBAX , directing calls to appropriate person or department & and answering all necessary inquiries
- Handle the tasks of greeting visitors / customer / guest and clients in friendly manner with all etiquette’s as front desk concern
- Coordinating with different departments internally & assisting the needs and requirements
- Arranging conference for all meetings and meets
- Responsible for organizing official traveling like hotel bookings, train tickets, Air tickets and cab / vehicle arrangements
- Completely handling and maintaining Inward and outward register including domestic and international
- Handling and maintaining day to day activities of admin activities for the organization like records on stationery, printing items, POP items
- Responsible for stock movement register and assisting on same for factory and all branches on pop materials, stationery and samples
- Handling and maintaining stock register for pantry and house keeping
- Holding responsibilities for receiving materials, and dispatching to the factory through the instruction of Purchase head
- Tracking on GRN, original bills , DC ,purchase order forwarding to accounts department for entry and payments
- Travel booking, facilitating the employees related to stay and accommodations, commuting while on official trip based on the approval by Managing directors
- Keeping track and Maintaining of housekeepi and ensuring cleanliness in the office premises
- Co-coordinating with vendors, suppliers towards the payments
Health Club & Spa Co-ordinator
GRT Grand Hotels & Resorts
04.2005 - 02.2010
- Create and implement such documents as staff schedules, meeting minutes, safety rules, policy and procedure manual, standards and procedures, disciplinary notices, and performance reviews in the SPA
- Responsible for all marketing aspects of the SPA, including promotions, displays, and printed material in the SPA
- Responsible for hiring , training, scheduling, performance reviews, team building, conflict management, business building, skill enhancement and goal setting in the SPA
- Teach suggestive selling techniques to staff
- Manage day to day operation of the spa, including reception, reservations, hosting, maintenance, etc in the health club and spa
- Managing purchase orders for professional treatment and operational supplies in the spa
- Development of sales targets and analysis of weekly, monthly and annual goals and strategy for increase in sales
- Create and monitor spa programs for clients and evaluate effectiveness of existing or newly added programs
- Plan and implement monthly promotions and programs and special events for targets populations relating to HLC and SPA
- Responsible for inventory management within the HLC & SPA
- Maintain and develops operating budget
- Monitor current trends in the industry and make recommendations to the management
- Deal with guest complaints concern and try to resolve problems independently whenever possible
- Provide an unequaled spa experience for our guests and associates
- Assist in short and long range strategic planning to ensure that the spa operates cost effectively and efficiently
- Seeks the spa’s ability to maximize revenues by analyzing the day to day booking , future booking and coordinating schedules and services with spa team accordingly
- Control entry into all areas of facility by restricting all unauthorized individuals
Education
M.A Sociology (Master of arts) -
Anna technology university
SSLC -
Meenakshi Matriculation
F.A.C – DIPLOMA computer application -
FIRST COMPUTERS
Skills
- Handling Customer Relations
- Handling Team independently
- Strong communication skills
- Responsibility
- Optimism
- Patience
- Motivational
- Commitment to the workplace & responsibilities
- Punctuality
- Public and Media Relations
- Partnership Development
- Budget Administration
- Social Media Marketing
- Digital Marketing
- Data Analytics
- Retail Marketing
- Market Analysis
- Marketing campaigns
- Creative Direction
Personal Information
- Husband's Name: D. Senthilnathan (Late)
- Date of Birth: 04/28/83
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Languages
- English
- Tamil
- Hindi
- Urdu
- Burmese
Accomplishments
- Best Team Leader in Lancor
- Best Performer Award in Baashyaam Constructions
Timeline
Team Leader – Marketing Team
BAASHYAM CONSTRUCTION PVT LTD
11.2020
Team Leader – Telemarketing Presales Department
Lancor Holding Ltd
09.2016 - 11.2020
Senior Executive – Admin & HR / FO
Uniply Industries Ltd
11.2012 - 03.2016
Health Club & Spa Co-ordinator
GRT Grand Hotels & Resorts
04.2005 - 02.2010
M.A Sociology (Master of arts) -
Anna technology university
SSLC -
Meenakshi Matriculation
F.A.C – DIPLOMA computer application -
FIRST COMPUTERS
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