SK ABDUL HALIM
Hospitality Industry
Kolkata,WB
Summary
Food and beverage professional with extensive experience in managing daily operations. Expertise in staff management, budgeting, and inventory control, coupled with a track record of enhancing customer satisfaction and driving revenue growth. Achievements include significant improvements in operational efficiency and team performance through effective leadership and strategic planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Restaurant and Bar Manager
Mercure Hotel
Chennai
02.2025 - 03.2026
- Analyzed financial data to identify labor efficiency and cost control opportunities.
- Maintained accurate records of liquor inventory and purchases for effective budgeting.
- Reviewed monthly sales reports to uncover improvement areas and growth prospects.
- Tracked daily sales figures to prepare reports on customer preference trends.
- Managed bar staff, trained new hires, and enforced disciplinary procedures as needed.
- Promoted customer satisfaction by resolving issues with knowledgeable, friendly service.
- Collaborated with marketing to enhance promotional activities and events.
Food & Beverage Supervisor
NOVOTEL & IBIS MALL OF THE EMIRATES
Dubai
10.2021 - 11.2024
- Food and Beverage overall outlet management and Business growth.
- Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays.
- Increase customer return rates by always providing excellent customer service and increase 15% annual profit.
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
- Maintained up-to-date knowledge of all retail promotions.
- Settled any customer disputes in a professional and pleasant manner.
Food & Beverage Executive
The Lalit
Jaipur
01.2019 - 12.2020
- Executive to handle operations, along with a focus on revenue and staff.
- Worked to ensure a positive, hassle-free customer experience.
- Settled any customer disputes in a professional and pleasant manner.
- Established sales goals by forecasting annual budgets.
- Led a team of 25 food, beverage, and hospitality staff.
Food & Beverage Captain
The H Hotel
Dubai
08.2017 - 09.2019
- Food and Beverage Captain to monitor daily sale and inventory along with create business opportunity.
- Contacted appropriate hotel departments to resolve guest issues or concerns.
- Constantly explored ways to enhance guest experiences.
- Worked to ensure a positive and hassle-free customer experience.
- Handled food with sanitation and safety in mind.
Sr. Waiter
Four Points By Sheraton
Dubai
03.2015 - 08.2017
- Brought forth a welcoming and energetic spirit.
- Worked as a flexible server during overflow periods.
- Utilized excellent multitasking skills.
- Informed customers of new menu offerings and specials.
- Helped to train new employees when needed.
- Reported any incidences or concerns to the manager.
Waiter
Marinaview Hotel
Dubai
10.2013 - 02.2015
- Worked to ensure a positive, hassle-free customer experience.
- Worked as a flexible server during overflow periods.
GSA
Le Meridien
Kochi
03.2012 - 08.2013
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Industrial Trainee
Taj Hotel
Kochi
09.2011 - 02.2012
- Communicated with multidisciplinary team to learn and develop practical skills.
- Reduced health and safety risks with strict adherence to safety protocols.
Education
MBA - Operation Management
MIT School of Distance Education
Pune, Maharashtra, India07-2025
Bachelor of Science - Hotel Management of Catering Technology & Tourism
Punjab Technical University
Kolkata, India09-2013
Skills
- Effective time management
- Leadership
- Cost management
- Business development strategies
- Critical thinking and problem-solving
- Power BI
- Mentorship
- Organizational skills
- Financial analysis
- Quality control
- Team collaboration
- Inventory management
Languages
English, Proficient
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Certification
• ACCOR Global leadership
• PIC - Person in charge / FSSAI FoSTaC
• Departmental Trainer.
• PIC - Person in charge / FSSAI FoSTaC
• Departmental Trainer.
Timeline
Assistant Restaurant and Bar Manager
Mercure Hotel
02.2025 - 03.2026
Food & Beverage Supervisor
NOVOTEL & IBIS MALL OF THE EMIRATES
10.2021 - 11.2024
Food & Beverage Executive
The Lalit
01.2019 - 12.2020
Food & Beverage Captain
The H Hotel
08.2017 - 09.2019
Sr. Waiter
Four Points By Sheraton
03.2015 - 08.2017
Waiter
Marinaview Hotel
10.2013 - 02.2015
GSA
Le Meridien
03.2012 - 08.2013
Industrial Trainee
Taj Hotel
09.2011 - 02.2012
MBA - Operation Management
MIT School of Distance Education
Bachelor of Science - Hotel Management of Catering Technology & Tourism
Punjab Technical University