SK FAHADUDDIN
Assistant Operations Manager
Kolkata
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Language
3
3
Certificates
Work History
Assistant Operations Manager
Marble Box Solutions LLP
Kolkata
12.2023 - Current
- Communicated with customers to assess satisfaction with products and services received.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Reduced operational costs through implementation of cost-saving initiatives and process improvements.
Virtual Executive Assistant
Marble Box Solutions LLP
Kolkata
02.2023 - 11.2023
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Provided professional services and support in dynamic work environment.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Managed 100 emails per day and both incoming and outgoing correspondence, email and faxes.
Process Associate
Marble Box Solutions LLP
Kolkata
06.2022 - 01.2023
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Collected, arranged, and input information into database system.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained database systems to track and analyze operational data.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Process Associate
Marble Box Solutions LLP
Kolkata
01.2019 - 02.2020
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Collected, arranged, and input information into database system.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained database systems to track and analyze operational data.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Education
Bachelor of Commerce (Hons.) - Accounting And Finance
07.2015 - 06.2018
Higher Secondary Education (Class-12) - Accounting And Finance
03.2013 - 03.2015
Secondary Education (Class-10) -
03.2012 - 03.2013
Skills
Problem-solving abilities
Client Account Management
Team Leadership
Process Improvements
Customer Service
Performance Tracking
Problem-solving abilities
Proficient in MS Office
Timeline
Assistant Operations Manager - Marble Box Solutions LLP
12.2023 - Current
Financial Modeling
04-2023
Virtual Executive Assistant - Marble Box Solutions LLP
02.2023 - 11.2023
Process Associate - Marble Box Solutions LLP
06.2022 - 01.2023
Process Associate - Marble Box Solutions LLP
01.2019 - 02.2020
Prafulla Chandra College - Bachelor of Commerce (Hons.), Accounting And Finance
07.2015 - 06.2018
Sarat Chandra Sur Institution - Higher Secondary Education (Class-12), Accounting And Finance
03.2013 - 03.2015
Carey High School - Secondary Education (Class-10),
03.2012 - 03.2013
Certification
Leading Teams