Traveling,
Sk Jakiruddin
F&B Service
Kolkata
Summary
Dynamic Restaurant Captain with over 3.5 years of experience in the hospitality industry, dedicated to elevating guest experiences and driving operational excellence. Expertise in customer service, adept at resolving complaints swiftly and effectively, resulting in remarkable increases in satisfaction levels. Proven ability to foster relationships with customers through attentive service and collaboration, ensuring seamless operations. Passionate about enhancing service delivery and continuously improving processes to exceed expectations and boost performance metrics. Committed to creating a welcoming atmosphere that encourages repeat business and customer loyalty.
Overview
3
3
years of professional experience
4
4
Languages
Work History
F&b Executive
Tosted Tells Private Ltd
07.2025 - Current
- Led the development and implementation of innovative food and beverage strategies, enhancing customer engagement and satisfaction.
- Coordinated cross-departmental initiatives to optimize inventory management, reducing waste and improving supply chain efficiency.
- Mentored and trained junior staff in operational procedures, resulting in improved service quality and team performance.
- Analyzed customer feedback and market trends to refine product offerings, leading to increased customer loyalty and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Restaurant Captain
Blr Brewing Co.in (Hamilton Cocktail Bar)
07.2024 - 06.2025
- Led daily operations at Hamilton Cocktail Bar, ensuring top-notch service and guest satisfaction.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented customer feedback systems, driving continuous improvement in service quality.
- Managed inventory and supplier relationships, optimizing cost efficiency.
- Developed promotional strategies, increasing customer engagement and repeat business.
Captain Waiter
Blr Brewing Co.in
07.2024 - 06.2025
- Developed an order-taking system, increasing table turns by 60%.
- Processed payments accurately and promptly, boosting sales by 12%.
- Trained new staff on menu offerings and service protocols, enhancing service consistency.
- Managed customer inquiries and complaints effectively, fostering a welcoming environment for repeat patronage.
F&B Associate
Handcrafted Restaurant Private Ltd
11.2023 - 06.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring a positive dining experience.
- Assisted in the preparation and presentation of menu items, maintaining high standards of quality and cleanliness.
- Stocked and organized supplies efficiently, contributing to a well-functioning kitchen and dining area.
- Supported revenue growth by upselling menu items and suggesting daily specials to guests.
- Displayed strong organizational skills when preparing mise en place for large parties or special events within the establishment.
Captain Waiter
Barbeque Nation Private Limited
05.2022 - 09.2023
- Utilized restaurant POS systems for accurate order and payment processing.
- Executed opening and closing duties to maintain operational efficiency.
- Mentored junior staff, cultivating a collaborative environment that enhanced service standards.
- Developed training programs targeting customer engagement techniques, increasing service quality and guest retention.
- Streamlined workflow processes, minimizing service time and improving dining experience.
- Coordinated with kitchen staff to ensure timely and high-quality order fulfillment.
Guest service associate
Barbeque Nation Private Limited
05.2022 - 09.2023
- Provided excellent customer service to ensure a positive guest experience.
- Resolved over 90% of customer complaints within 24 hours, resulting in a 25% increase in Guest satisfaction.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
Education
High School Diploma - Have A Basic Knowledge Ms Word, Power Point, Excel
Weble Computer training institutes
Kolkata 2019
High School Diploma -
R.K.A.N HIGH SCHOOL
Kolkata05.2021
Automobile engineering technician -
Ddu gky
Hoghly2021
Skills
Pressure resilience
Passport No
AD456740
Interests
Playing Cricket
Adventure
Cooking
COURSES
Basis hospitality management, Barbeque Nation Private limited
Timeline
F&b Executive
Tosted Tells Private Ltd
07.2025 - Current
Restaurant Captain
Blr Brewing Co.in (Hamilton Cocktail Bar)
07.2024 - 06.2025
Captain Waiter
Blr Brewing Co.in
07.2024 - 06.2025
F&B Associate
Handcrafted Restaurant Private Ltd
11.2023 - 06.2024
Captain Waiter
Barbeque Nation Private Limited
05.2022 - 09.2023
Guest service associate
Barbeque Nation Private Limited
05.2022 - 09.2023
High School Diploma - Have A Basic Knowledge Ms Word, Power Point, Excel
Weble Computer training institutes
High School Diploma -
R.K.A.N HIGH SCHOOL
Automobile engineering technician -
Ddu gky