Traveling and exploring new places
Sk Julkar Nayeen
Senior Manager - Sales & Service
Tamluk
Summary
Senior Manager with 9+ years of proven expertise in driving sales growth and service excellence in the refractory industry, with 9 years of specialized experience in steel plant operations. Accomplished in flow control solutions including tundish business, slide gate & PP systems, castable refractories, and steel casting fluxes, with strong application knowledge of the steel sector. Skilled in leading high-performing sales teams, managing key accounts, and building long-term customer relationships. Adept at strategic sales planning, market penetration, and business development to deliver consistent revenue growth and establish market leadership. Seeking a senior leadership role to leverage industry expertise and contribute to organizational success.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Senior Manager, Sales & Service
Vesuvius India Ltd
Kolkata
01.2022 - Current
- Looking after JSL Jajpur Account Manager, presently handling full account with team and previously i was account manager of TATA Group.
- Drove business development activities, promoting new business in ladle business and Tundish contract and other area at Steel Plant.
- Collaborated with site teams to analyze product performance & identifying areas for improvement and enhancing customer satisfaction.
- Conducted comprehensive competitor analysis to identify market opportunities and inform strategic decision-making.
- Secured ordered in H1 25 crore Business.
- Handled customer enquiries, prepared offers, and ensured timely submissions to support sales growth.
• Addressed customer complaints on-site, providing effective solutions to maintain strong customer relationships.
• Conducted trials and established new products, driving successful adoption in steel plant operations.
• Managed payment collections and negotiations, contributing to strong cash flow and customer compliance. - Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Deputy Manager, Marketing & Sales
Imerys
01.2019 - 12.2021
- Oversaw regular sales operations with a primary focus on Steel Flux and later transitioned to managing the Castable business, handling key accounts such as AMNS, L&T, and western mini plants.
- Successfully managed 5 Shotcrete job in 1 year with application in BF & Corex at AMNS, ensuring efficient execution and customer satisfaction.
- Promoted existing products for new application areas and collaborated with the R&D team to develop new products, providing critical application insights.
- Handled customer enquiries, prepared offers, and ensured timely submissions to support sales growth.
- Addressed customer complaints on-site, conducted trials .. providing effective solutions to maintain strong customer relationships.
- Managed payment collections and negotiations of enquiries and push to convert into order.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Senior Engineer
Vesuvius India Ltd
01.2017 - 12.2018
- Promotion of existing products at new application area or developing new products with the help of R&D team by giving them proper inputs regarding application.
- Promoting & enhancing sales through attaining seminars, workshops.
- Attending Complains at site & providing solutions as per requirement.
- Trial & establishment of new product.
- Payment collection & negotiation on behalf of company.
- Fully responsible for tundish Business in RSP.
- Good Knowledge for Tundish Spraying, SEN Fixing, MBS Fixing, MTSP fixing
- Good Knowledge about Caster Activity, SEN Profile, SEN Changing Activity
- Easily build a humble and cordial relation with my customers.
- Expert in handling the customers efficiently.
- Material Reconciliation and Up to date to Client.
- Maintaining safety standards of all within scope activities carried out by Vesuvius within the RSP premises. Monitoring daily safety management activities. Complying to Vesuvius Internal Safety standards. Facing global corporate audits and driving site safety improvement actions.
- Determined equipment failure root cause and implemented solutions.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
- Enforced rules and regulations to keep working environment safe.
Sales Engineer
Alnahdha Overseas LLC- (Petrofac)
07.2016 - 12.2017
- Review of Tender document & generating technical queries
- Submit offer to Client with Technical Specification
- Participate in Technical Bid
- Review of Vendor document based on specification & Quality
- Coordination with Client, Vendors, Internal Disciplines, Site Team.
- Participation in Review Meetings, monitoring of Progress / Schedule and Man-hours.
- Resolution of Site/Vendor queries
- Customer Handling
- Relationship Buildup with Client
Education
B.Tech in Ceramics - Ceramics
GCECT, WBUT
Kolkata, West Bengal01.2016
Class XII - Science Group
Chanserpur High School, WBCHSE
Tamluk, Purba Medinipur West Bengal01.2011
Class X -
Chanserpur High School, WBCHSE
Tamluk, Purba Medinipur West Bengal2009
Skills
Cross-functional team coordination
Team collaboration
Effective communication
undefinedInterests
Cycling and driving
Watching movies
Learning through new experiences
Timeline
Senior Manager, Sales & Service
Vesuvius India Ltd
01.2022 - Current
Deputy Manager, Marketing & Sales
Imerys
01.2019 - 12.2021
Senior Engineer
Vesuvius India Ltd
01.2017 - 12.2018
Sales Engineer
Alnahdha Overseas LLC- (Petrofac)
07.2016 - 12.2017
B.Tech in Ceramics - Ceramics
GCECT, WBUT
Class XII - Science Group
Chanserpur High School, WBCHSE
Class X -
Chanserpur High School, WBCHSE
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