Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Timeline
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Sk Niyajuddin

Sk Niyajuddin

Bhadrak

Summary

Banking Professional with 7+ years of experience in Branch Operations, Customer Service, Cash Handling, KYC Compliance, Account Opening, and Sales. Strong knowledge of banking operations, customer relationship management, and regulatory compliance with a commitment to delivering exceptional service.

Overview

2
2
years of post-secondary education
7
7
years of professional experience

Work History

Customer Service Manager

AU Small Finance Bank
09.2025 - Current
  • Relation of queries for all managed customers within TAT specified.
  • Achievement of product-wise targets and cross selling products.
  • Handling various departments like cash, remittance and front office and being responsible to carry on day to day activities smoothly.
  • Compiled daily reports detailing transactions and activities.
  • Handling customer accounts, Bank transactions and local compliance.

Relationship Manager

ICICI Bank Ltd
09.2023 - 08.2025
  • Achievement of product-wise targets and cross selling products.
  • Relation of queries for all managed customers within TAT specified.
  • Handling various departments like cash, remittance and front office and being responsible to carry on day to day activities smoothly.
  • Responsible for generating all day-end reports.
  • Making DD/PO, FD/RD, NEFT/RTGS etc.

Customer Relationship Officer

Bandhan Bank Ltd
10.2019 - 09.2023
  • Resolved customer queries within specified TAT, enhancing customer satisfaction.
  • Achieved specific product targets through effective strategies.
  • Coordinated operations across cash, remittance, and front office to ensure smooth daily activities.
  • Processed demand drafts, pay orders, fixed deposits, recurring deposits, and electronic fund transfers.
  • Processed cheque clearances efficiently in accordance with banking regulations.

Education

MBA -

UTKAL UNIVERSITY
Bhubaneswar
08.2021 - 10.2023

B.Com -

FM University

+2 Commerce -

CHSE
Odisha, India

MATRICULATION -

BSE
Odisha, India

Skills

  • Team Building
  • Customer Relations
  • Complaint Resolution
  • Customer relationship management
  • Transaction processing
  • Regulatory compliance
  • Process Improvement
  • Sales Expertise
  • Team collaboration

Languages

  • English
  • Hindi
  • Urdu
  • Odia

Hobbies and Interests

  • Watching TV
  • Listening Music
  • Playing Cricket

Disclaimer

  • Odia
  • Hindi
  • English

Timeline

Customer Service Manager

AU Small Finance Bank
09.2025 - Current

Relationship Manager

ICICI Bank Ltd
09.2023 - 08.2025

MBA -

UTKAL UNIVERSITY
08.2021 - 10.2023

Customer Relationship Officer

Bandhan Bank Ltd
10.2019 - 09.2023

B.Com -

FM University

+2 Commerce -

CHSE

MATRICULATION -

BSE
Sk Niyajuddin