SK RASHEL EKBAL
Kuala Lumpur
Summary
Dedicated hospitality professional with extensive hands-on experience in fast-paced restaurants and bars throughout Bukit Bintang. Expertise in delivering exceptional guest service, proficiently operating POS systems, and applying bartending fundamentals, complemented by strong skills in upselling and effective complaint resolution. Demonstrated ability to uphold hygiene and safety standards while ensuring a seamless service flow during peak hours. Eager to embrace a dynamic role in the food and beverage industry, committed to enhancing customer satisfaction through outstanding service and collaborative teamwork.
Overview
1
1
year of professional experience
Work History
Floor Staff
Pisco
05.2025 - 08.2025
- Delivered attentive guest service and maintained a welcoming atmosphere.
- Managed orders, POS, and payments during peak service hours.
- Supported upselling and cross-selling to enhance guest experience.
- Ensured hygiene, cleanliness, and safety across the dining area.
Floor Staff
Gravy Baby
11.2024 - 04.2025
- Provided high-quality guest service in a busy dining environment.
- Accurately processed orders and managed POS operations.
- Assisted bartenders and servers during rush hours to maintain service speed.
- Promoted upselling of food and beverage items to increase sales.
Floor Staff
Barley N Hops
08.2024 - 10.2024
- Assisted with daily floor operations, ensuring smooth guest experiences.
- Provided bartending service and managed POS transactions.
- Handled guest inquiries and complaints with professionalism.
- Maintained hygiene and cleanliness standards in dining and bar areas.
Education
Diploma - Computer Hardware & Networking Engineering
Jetking Infotrain Ltd
01.2016
BA - English (Hons.)
Mahatma Gandhi Kashi Vidyapith
01.2018
Higher Secondary - undefined
Burdwan CMS High School
01.2012
Skills
- Guest Service & Complaint Resolution
- Food & Beverage Service Excellence
- POS Operation & Cash Handling
- Bartending Basics & Beverage Support
- Upselling & Cross-Selling
- Hygiene, Safety & Cleanliness Standards
- Team Collaboration & Rush-Hour Flow Management
Languages
English (Fluent)
Hindi (Fluent)
Bengali (Fluent)
Timeline
Floor Staff
Pisco
05.2025 - 08.2025
Floor Staff
Gravy Baby
11.2024 - 04.2025
Floor Staff
Barley N Hops
08.2024 - 10.2024
BA - English (Hons.)
Mahatma Gandhi Kashi Vidyapith
Higher Secondary - undefined
Burdwan CMS High School
Diploma - Computer Hardware & Networking Engineering
Jetking Infotrain Ltd