Sk Sahir
Kendrapara
Summary
Dynamic and results-driven professional with extensive experience at Attide Hotel Bangalore, excelling in guest service and team management. Proven ability to resolve customer complaints effectively while adhering to food safety standards. Skilled in order taking and cash handling, consistently enhancing customer satisfaction in high-pressure environments.
Dedicated Captain Waiter with strong guest service and problem-solving skills. Proven ability to handle complaints professionally and train new staff to enhance service quality.
Overview
2
2
years of professional experience
Work History
Captain Waiter
Attide Hotel
Bangalore
09.2024 - Current
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Addressed and handled customer complaints in polite and professional manner.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
Food Service Worker
Animesia Lug Bar and insomnia night club
Hyderabad
04.2024 - 09.2024
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Prepared and served food and beverages to customers efficiently.
Education
Wood Land School
CuttackSkills
- Order taking
- Team management
- Reservation handling
- Table setting
- Basic accounting
- Guest service
- Food safety
- Cash handling
- Customer service management
- Food preparation
- Safe food handling
- Guest relations
- Food assembly
Languages
English, Upper intermediate (B2)
Languages
Hindi
Native language
English
Upper Intermediate
B2
Timeline
Captain Waiter
Attide Hotel
09.2024 - Current
Food Service Worker
Animesia Lug Bar and insomnia night club
04.2024 - 09.2024
Wood Land School