SK Sarufuddin
Kolkata
Summary
Analytical and results-oriented Key Account Executive known for leveraging data insights to optimize service offerings. Experienced in managing cross-functional teams to execute account plans effectively, ensuring compliance and enhancing client satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
National Key Account Executive
PCI Pest Control Pvt. Ltd.
Kolkata
02.2021 - Current
- Managed key client relationships to ensure satisfaction and retention.
- Analyzed customer orders to ensure accurate processing and fulfillment.
- Coordinated with finance to resolve billing discrepancies and payment issues.
- Managed order tracking system to monitor shipments and delivery schedules.
- Collaborated with sales teams to create effective marketing strategies.
- Provided training for new team members on service protocols and tools.
- Analyzed customer data to identify trends and improve service offerings.
- Coordinated with operations teams to streamline service delivery processes.
- Resolved client inquiries promptly to maintain strong communication channels.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Analyzed data trends to support business decision-making processes.
- Developed strategic partnerships with key national clients to enhance collaboration.
- Managed client accounts, ensuring alignment with company objectives and client needs.
- Coordinated cross-functional teams to execute account plans effectively and efficiently.
- Analyzed market trends to identify new opportunities for account growth and retention.
- Facilitated regular meetings with clients to discuss performance and address concerns.
- Streamlined invoicing processes to enhance accuracy and reduce delays.
Data Analyst(USA Project)
International Image Management Incorporation
Kolkata
04.2019 - 01.2021
- Analyzed data trends to support marketing strategies and decision-making processes.
- Developed reports using data visualization tools to present findings clearly.
- Collaborated with cross-functional teams to gather data requirements and insights.
- Maintained databases to ensure accurate and up-to-date information for analysis.
- Maintained documentation of all the processes related to Data Analysis.
Business Development Executive
Axis Bank Pvt. Ltd.
Bishnupur
10.2017 - 03.2019
- Cultivated strong relationships with clients to enhance customer satisfaction.
- Managed customer accounts, ensuring timely follow-up and service delivery.
- Used cold calling and networking to sell products and services.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Managed a portfolio of accounts to achieve long-term success.
- Sourced new sales opportunities through inbound lead follow-up.
Education
Bachelor of Science - Botany
The University of Burdwan
Burdwan04-2016
Skills
- Key account management
- Data analysis
- Order processing
- Invoice management
- Customer account management
- Sales strategy development
- Team leadership
- Account strategy
- Revenue generation
- Database maintenance
- Data validation
- Microsoft PowerPoint, Excel, and Word
Languages
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Accomplishments
Best Service Planner in Rentokil PCI, 2023.
Timeline
National Key Account Executive
PCI Pest Control Pvt. Ltd.
02.2021 - Current
Data Analyst(USA Project)
International Image Management Incorporation
04.2019 - 01.2021
Business Development Executive
Axis Bank Pvt. Ltd.
10.2017 - 03.2019
Bachelor of Science - Botany
The University of Burdwan