S. Karthik Rajan
Chennai
Summary
Results-driven Business Program Manager with over 9+ years of experience in strategy research, account management, and project management. Expertise in cloud technologies, financial services, and cross-functional team leadership. Certified PMP and PSPO1 professional with a strong background in stakeholder management and new business development.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Associate Manager - Pre-Sales
Virtusa Private Ltd
5 2022 - Current
- Managed end-to-end proposal processes for Banking and Financial Services (BFS) clients for deals $30M
- Leveraged AWS cloud solutions to design scalable and cost-effective architectures for clients
- Fostered client relationships through effective communication and deep industry understanding
- Coordinated cross-functional teams to create comprehensive tailored proposals
- Demonstrated expertise in cloud-based banking and financial services products.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives
- Enhanced team productivity by implementing efficient project management strategies
Project Manager / Business Analyst
Mindgate Solutions Pvt Ltd
07.2021 - 05.2022
- Monitored major projects in payment domain, including Unified Payment Interface (UPI)
- Managed UPI systems for major Southeast Asian bank's operations in India
- Spearheaded execution of signature programs from inception to deployment
- Tracked project objectives, milestones, and status; proactively resolved issues.
Research Analyst
High Beam Global
01.2017 - 01.2019
- Led research team to devise market strategies and deliver data-driven insights
- Streamlined processes, increasing team productivity by 30% over two years
- Managed key accounts and stakeholders across various industries.
- Analyzed large volume of data to identify patterns, trends and correlations
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights
- Supported senior management in making informed decisions by delivering timely and accurate research findings
Business Owner
Hospitality Industry
01.2015 - 01.2017
- Oversaw inventory management, marketing, and sales for mid-sized restaurant
- Implemented customer acquisition strategies, achieving 10% monthly growth
- Optimized digital marketing campaigns, resulting in 12% increase in orders
- Maintained high customer satisfaction with 4-star online rating and 20% repeat business.
- Established strong customer relationships through excellent communication and attentive service
- Conducted target market research to discover customer needs and analyze competitor trends
- Put together realistic budgets based upon costs and fees for successfully operating business
Personal Banker
Barclays Shared Services
01.2014 - 01.2015
- Managed 70+ daily customer interactions, achieving a 4/5 NPS score
- Trained a specialist team to improve performance and business efficiency.
Technical Support
Sutherland Global Services
01.2012 - 01.2014
- Provided assistance and support, ensuring average customer satisfaction score of 9/10
- Handled 90 daily calls, demonstrating strong problem-solving and communication skills.
Education
PGPEx - Managing Business in Emerging Economies -
01.2020 - 01.2021
GPA: 3.11/5 (81.68%)
- Member of Placement committee
B.Tech. Mechanical Engineering -
01.2008 - 01.2012
GPA: 6.42/10 (60.99%)
Skills
Software: Microsoft Office Suite, Advanced Google Analytics
Project Management
Operations Management
Strategic Planning
Business Development
Customer rapport
Relationship Building
Languages: English (Fluent), Tamil (Native), Chinese (HSK1 Certified)
Certification
PMI PMP®
Timeline
PSPO 1
01-2024
PMI PMP®
01-2023
Project Manager / Business Analyst - Mindgate Solutions Pvt Ltd
07.2021 - 05.2022
IIM Shillong - PGPEx - Managing Business in Emerging Economies,
01.2020 - 01.2021
Research Analyst - High Beam Global
01.2017 - 01.2019
Business Owner - Hospitality Industry
01.2015 - 01.2017
Personal Banker - Barclays Shared Services
01.2014 - 01.2015
Technical Support - Sutherland Global Services
01.2012 - 01.2014
Hindustan University - B.Tech. Mechanical Engineering,
01.2008 - 01.2012
Associate Manager - Pre-Sales - Virtusa Private Ltd
5 2022 - Current