Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

S Kaushik Chander

Bengaluru

Summary

Order Management Specialist with expertise in optimizing order processing and enhancing customer satisfaction. Demonstrated ability to improve operational efficiency and foster collaboration within teams. Strong organizational skills contribute to driving continuous improvement and supporting company growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Global order management specialist - Global center of Excellence customer support

Koch business solutions India private limited
04.2021 - Current
  • Order maintenance specialist for Invoicing, Discrete Orders and Schedule Agreement of Europe, APS and AME regions
  • Communicating assisting and coordinating with the customer, front office, sales team, Import Planning team to ensure smooth functioning of the tasks
  • Commitments based on the SAP stocks and requirements and checking out the demand according to FIFO by rescheduling the goods by customer request, Direct Portal based commitments and Excel commitments assisted with Vendor Management Inventory control,
  • Effectively managed order creation and maintenance for Europe and APS regions, ensuring seamless operations through strong collaboration with customers and responsible for 40+ diff accounts, front office, sales, and Import Planning teams
  • Having blend of experience in various SAP tools like ZCSG, MB58, Z3HU05, Z9SD96, VA32, ZCS2, VA02, ZOSA, CO06, VA35, MD04, VA01, Z3PR … Etc….
  • De-commit and processing the immediate shipments with updating the Hot prints and sending out the data directly to the plant
  • Competently directed a team as a specialist, promoting excellence and effective teamwork focusing on developing and sharing knowledge, and motivating employees in alignment and Organizing staff meetings and Preparing power point presentations
  • Assisting and supporting the team in the absence of a leader and Being proactive and keeping abreast with latest updates and new joined clients
  • Managed escalation processes by establishing and overseeing detailed protocols, taking full accountability and ownership to ensure timely and effective resolution of issues, thereby meeting and exceeding organizational goals


Process improvement Initiatives (transformation)


  • Process improvement Initiatives (transformation)
  • Identified opportunities for automation for top 5 EMS customers and coordinated with the DWF team to drive business transformation
  • Successfully supported key business objectives by implementing effective automation solutions
  • This approach is currently automated a backlog that includes 70 'sold-to' entities
  • Led training and development initiatives by conducting brain storming sessions for team members on new automated processes, ensuring clear understanding and smooth adoption

CES Associate Consultant

SAP concur technologies
12.2018 - 04.2021
  • Provided first-level assessment of auditor output to ensure compliance with both internal and external (client) policies as required
  • As a tenured auditor, validated and processed various invoices, bills, and statements in accordance with client guidelines
  • Investigated and documented the validity of client concerns in accordance with the Audit escalation process, and reported findings to Audit Team Leads and Managers
  • Reviewed reports from all Global Audit queues, ensuring compliance with the appropriate SLA
  • Proactively stayed informed about the latest updates and newly joined clients

Education

BCOM -

New Horizon college
01.2018

PGCP - Logistics and supply chain

Manipal academy of higher education
01.2024

PUC - undefined

New Baldwin Institution
01.2015

SSLC - undefined

Jubilee school
01.2013

Skills

  • SAP
  • Order Management
  • Salesforce
  • ServiceNow
  • Microsoft office
  • Invoicing
  • Expedites
  • Order creation/Maintenance
  • Leadership and Team Management
  • Principle Based Management
  • Project Execution and Process Optimization
  • Implementation in the terms of automation
  • Customer Relationship Management
  • Microsoft suite

Certification

  • Accounts payable verification level 1, 2 and 3 (Vendor payment, Audit system)
  • Certified data analytics program
  • Certified Tally ERP.9
  • Completed PGCP Program in Logistics and supply chain management in Manipal university

Accomplishments

  • Joined as an Order Management Coordinator and quickly promoted to Global Order Management Specialist, reflecting strong performance, adaptability, and a deep understanding of global order operations.
  • Earned multiple “ExtraMiler” certificates for exceptional team support and conducting knowledge transfer (KT) sessions.
  • Recognized as a Spot Performer consecutively for 2021, 2022, 2023 and 2025 for creating value and aiding Koch through digital transformation initiatives.
  • Successfully fostered a culture of connection and collaboration within the team, enhancing overall engagement and productivity.
  • Consistently maintained strong connections with stakeholders, ensuring timely updates on requirements and fostering effective communication.

Timeline

Global order management specialist - Global center of Excellence customer support

Koch business solutions India private limited
04.2021 - Current

CES Associate Consultant

SAP concur technologies
12.2018 - 04.2021

PGCP - Logistics and supply chain

Manipal academy of higher education

PUC - undefined

New Baldwin Institution

SSLC - undefined

Jubilee school

BCOM -

New Horizon college
S Kaushik Chander