Order Management Specialist with expertise in optimizing order processing and enhancing customer satisfaction. Demonstrated ability to improve operational efficiency and foster collaboration within teams. Strong organizational skills contribute to driving continuous improvement and supporting company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Global order management specialist - Global center of Excellence customer support
Koch business solutions India private limited
04.2021 - Current
Order maintenance specialist for Invoicing, Discrete Orders and Schedule Agreement of Europe, APS and AME regions
Communicating assisting and coordinating with the customer, front office, sales team, Import Planning team to ensure smooth functioning of the tasks
Commitments based on the SAP stocks and requirements and checking out the demand according to FIFO by rescheduling the goods by customer request, Direct Portal based commitments and Excel commitments assisted with Vendor Management Inventory control,
Effectively managed order creation and maintenance for Europe and APS regions, ensuring seamless operations through strong collaboration with customers and responsible for 40+ diff accounts, front office, sales, and Import Planning teams
Having blend of experience in various SAP tools like ZCSG, MB58, Z3HU05, Z9SD96, VA32, ZCS2, VA02, ZOSA, CO06, VA35, MD04, VA01, Z3PR … Etc….
De-commit and processing the immediate shipments with updating the Hot prints and sending out the data directly to the plant
Competently directed a team as a specialist, promoting excellence and effective teamwork focusing on developing and sharing knowledge, and motivating employees in alignment and Organizing staff meetings and Preparing power point presentations
Assisting and supporting the team in the absence of a leader and Being proactive and keeping abreast with latest updates and new joined clients
Managed escalation processes by establishing and overseeing detailed protocols, taking full accountability and ownership to ensure timely and effective resolution of issues, thereby meeting and exceeding organizational goals
Process improvement Initiatives (transformation)
Process improvement Initiatives (transformation)
Identified opportunities for automation for top 5 EMS customers and coordinated with the DWF team to drive business transformation
Successfully supported key business objectives by implementing effective automation solutions
This approach is currently automated a backlog that includes 70 'sold-to' entities
Led training and development initiatives by conducting brain storming sessions for team members on new automated processes, ensuring clear understanding and smooth adoption
CES Associate Consultant
SAP concur technologies
12.2018 - 04.2021
Provided first-level assessment of auditor output to ensure compliance with both internal and external (client) policies as required
As a tenured auditor, validated and processed various invoices, bills, and statements in accordance with client guidelines
Investigated and documented the validity of client concerns in accordance with the Audit escalation process, and reported findings to Audit Team Leads and Managers
Reviewed reports from all Global Audit queues, ensuring compliance with the appropriate SLA
Proactively stayed informed about the latest updates and newly joined clients
Completed PGCP Program in Logistics and supply chain management in Manipal university
Accomplishments
Joined as an Order Management Coordinator and quickly promoted to Global Order Management Specialist, reflecting strong performance, adaptability, and a deep understanding of global order operations.
Earned multiple “ExtraMiler” certificates for exceptional team support and conducting knowledge transfer (KT) sessions.
Recognized as a Spot Performer consecutively for 2021, 2022, 2023 and 2025 for creating value and aiding Koch through digital transformation initiatives.
Successfully fostered a culture of connection and collaboration within the team, enhancing overall engagement and productivity.
Consistently maintained strong connections with stakeholders, ensuring timely updates on requirements and fostering effective communication.
Timeline
Global order management specialist - Global center of Excellence customer support
Koch business solutions India private limited
04.2021 - Current
CES Associate Consultant
SAP concur technologies
12.2018 - 04.2021
PGCP - Logistics and supply chain
Manipal academy of higher education
PUC - undefined
New Baldwin Institution
SSLC - undefined
Jubilee school
BCOM -
New Horizon college
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