S.KEERTHANA

Experienced Guest Experience Manager with a strong background in delivering high-quality guest services in hospitality environments. Demonstrated ability to manage and train teams to ensure seamless operations and customer satisfaction. Skilled in problem-solving, communication, and organizational abilities that contribute to successful management and enhancement of overall guest experiences. Past roles have resulted in improved operational efficiencies and heightened levels of guest satisfaction.

• Basic Computer
• DCTT
• Typewriting(English Junior)

• Updating appointment calendars and schedule appointments/meetings.
• Sorting daily deliveries/mail/couriers on the basis of priorities.
• Assisting the HR team in exit and joining formalities.
• Maintaining administration and operation records.
• Answering all incoming calls and redirecting to the correct department.
• Greeting the guest/customer at the office
• Supervising the housekeeping department and preparing a list of stock.
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files

• Father's Name: Mr. M. Saravanan
• Date of Birth: 07/10/2000
• Gender: Female
• Nationality: Indian
• Marital Status: Unmarried

Tamil & English

I hereby declare that all the details furnished above are true to the best of my knowledge and verification.

• 3 Quarter FORD AUDIT ABOVE 90% ACHIVED
• NPS SCORE MAINTAIN LAST NINE MONTH ABOVE 95%
• 3 QUARTER BEST GEM AWARD IN FORD LEVEL.