AutoCAD
Sk Mojammil Hossin
Executive- Operations
Kolkata
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
4
4
Languages
Work History
IT Infra Analyst
HIND ALLUMINIUM ALLOYS and Infra Developers
09.2022 - Current
- Managing and maintaining the company's IT infra analyst.
- Monitoring and ensuring system availability, performance and security.
- Providing technical support to internal teams and troubleshooting issue.
- Providing technical support to internal teams and troubleshooting issue.
- Assisting in the planning and implementing of new systems or upgrades.
- Coordinating with vendors and external partners for service-related matters.
Executive- Operations
StarTek
08.2021 - 08.2022
- Develop and implement training programs to enhance team performance.
- Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
- Handle escalated customer issues, resolving conflicts and ensuring customer satisfaction.
- Collaborate with other departments to improve customer service processes.
- Assisted customers with inquiries, complaints, and service requests.
- Maintained detailed records of customer interactions in CRM software.
- Supported team leaders with reports and feedback sessions.
Education
Bachelor of Technology - Civil Engineering
SDET- Brainware Group Of Institution
Kolkata, India 04.2001 -
Diploma - Civil Engineering
Techno India University
Kolkata 04.2001 -
Japanese Language - JLPT N5 & N4
International Institute Of Language & Culture
Kolkata, India 04.2001 -
Skills
Project Management
Customer Relationship Management (CRM)
Team Leadership & Coaching
Conflict Resolution & Problem-Solving
Performance Monitoring & KPI Management
Process Improvement & Workflow Optimization
Multitasking & Time Management
Software
Staadpro
SAP
DTP & Graphics
MS Office
Timeline
IT Infra Analyst
HIND ALLUMINIUM ALLOYS and Infra Developers
09.2022 - Current
Executive- Operations
StarTek
08.2021 - 08.2022
Bachelor of Technology - Civil Engineering
SDET- Brainware Group Of Institution
04.2001 -
Diploma - Civil Engineering
Techno India University
04.2001 -
Japanese Language - JLPT N5 & N4
International Institute Of Language & Culture
04.2001 -
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