SK SAFAR UDDIN
KOLKATA
Summary
Strategic Sr. Captain & Store Manager Operation with 6 years of experience across diverse industries . Drives revenue growth and builds talented teams. Innovative and forward-thinking leader.
Results-driven Head Waiter familiar with daily operations of dining room, kitchen, restaurant maintenance and quality standards. Reliable, customer service-driven team player with 6 years of restaurant experience and drive for performance in all areas.
Overview
6
6
years of professional experience
Work History
Store Manager of Operations
Barbeque Nation Hospitality Ltd
Hyderabad
11.2024 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Implemented effective cost-control measures to maximize profitability.
- Reviewed financial statements including profit and loss reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with senior management on long-term strategic planning initiatives.
Restaurant Service Manager
Barbeque Nation Hospitality PVT
Vijayawada & Hyderabad
08.2024 - 11.2024
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised and trained staff on proper food handling, safety procedures, and customer service standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Sr. Executive Front Office & Triene RSM,
Barbeque Nation Hospitality PVT
Vijayawada & Hyderabad
11.2023 - 07.2024
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
Sr. Captain
Barbeque Nation Hospitality pvt ltd
Visakhapatnam
01.2021 - 11.2023
- Collaborated with chefs to verify item availability and understand daily specials for menu promotion.
- Adhered to quality expectations and standards.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Motivated servers and dining room hosts to provide positive customer care, proactively responding to guest needs.
Restaurant Captain
Barbeque Nation Hospitality Pvt Ltd
Guntur
03.2020 - 01.2021
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Maintained safe hygiene and food handling standards for full compliance.
- Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency.
Sr. Associate
Barbeque Nation Hospitality Pvt Ltd
Vijayawada
09.2018 - 01.2020
- Helped bar staff prepare various hot, cold, alcoholic and soft drinks for customers when necessary.
- Communicated daily promotions, side dishes and deals to increase customer orders and maximise sales.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Maintained safe hygiene and food handling standards for full compliance.
Education
N.S.D.V - HOTEL MANAGEMENT
I.D.T (Arambagh)
ARAMBAGH2015
Higher Secondary - ARTS
Dihibagnan K. B Roy H. S school
ARAMBAGH2014
Skills
- Quality Control
- Employee training and development
- Food cost control
- Guest service
- Front office management
- Resident Staff Plans
- Guest handling
- Call handling
- Business planning
- Operations management
- Operational budgeting
- Store operations oversight
- Payroll management
- Product merchandising
Languages
6,C2,6,C2,5,C1
Education
other,ARAMBAGH,other,ARAMBAGH
Contact
KOLKATA, INDIA 712413
Timeline
Store Manager of Operations
Barbeque Nation Hospitality Ltd
11.2024 - Current
Restaurant Service Manager
Barbeque Nation Hospitality PVT
08.2024 - 11.2024
Sr. Executive Front Office & Triene RSM,
Barbeque Nation Hospitality PVT
11.2023 - 07.2024
Sr. Captain
Barbeque Nation Hospitality pvt ltd
01.2021 - 11.2023
Restaurant Captain
Barbeque Nation Hospitality Pvt Ltd
03.2020 - 01.2021
Sr. Associate
Barbeque Nation Hospitality Pvt Ltd
09.2018 - 01.2020
N.S.D.V - HOTEL MANAGEMENT
I.D.T (Arambagh)
Higher Secondary - ARTS
Dihibagnan K. B Roy H. S school
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