Sunil Kumar
Operations Manager (RCM)
Rohtak
Summary
Seasoned Operations Manager and talented leader with 13+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
6
6
Certifications
Work History
Operations Manager
AAA Surgery Center
02.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored and guided revenue cycle operations.
- Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
- Streamlined billing processes, significantly reducing errors and enhancing revenue cycle efficiency.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
- Reduced days in accounts receivable by implementing more efficient follow-up procedures with payers.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
Billing Manager
AAA Surgery Center
05.2022 - 01.2023
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
Assistant Manager
AAA Surgery Center
10.2020 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Billing Team Lead
AAA Surgery Center
10.2018 - 09.2020
- Championed process improvement initiatives aimed at automating manual tasks or eliminating redundancies in the billing workflow, resulting in significant time savings for staff members.
- Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
- Oversaw the timely resolution of customer disputes by liaising with relevant internal stakeholders and ensuring corrective action was taken when necessary.
- Conducted regular performance reviews for team members, providing constructive feedback and identifying areas for improvement.
Senior Medical Billing Specialist
AAA Surgery Center
10.2016 - 09.2018
- Implemented quality controls to prevent fraud or abuse in the medical billing system, safeguarding company resources and reputation.
- Successfully negotiated contracts with external vendors, achieving cost savings while maintaining high-quality services.
- Improved revenue cycle by managing and overseeing the entire medical billing process.
- Enhanced reimbursement rates by conducting regular audits of billing data.
Billing Executive
Multi Specialist Medical Billing Solutions
06.2014 - 09.2016
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Generated daily, weekly and monthly reports for billing department.
IT Executive
Multi Specialist Medical Billing Solutions
10.2013 - 09.2016
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Developed disaster recovery plans, minimizing downtime during critical incidents.
- Streamlined internal communication by introducing collaboration tools for cross-functional teams.
Education
MBA - General Management
04.2001 -
Bachelor of Commerce -
04.2001 -
First Division
Bachelor of Technology - Computer Science
04.2001 -
Skills
Operations management
Certification
Certificate in Professional and Life Skills
Timeline
Operations Manager - AAA Surgery Center
02.2023 - Current
Certificate in Professional and Life Skills
06-2022
Billing Manager - AAA Surgery Center
05.2022 - 01.2023
Assistant Manager - AAA Surgery Center
10.2020 - 04.2022
Billing Team Lead - AAA Surgery Center
10.2018 - 09.2020
Senior Medical Billing Specialist - AAA Surgery Center
10.2016 - 09.2018
Billing Executive - Multi Specialist Medical Billing Solutions
06.2014 - 09.2016
IT Executive - Multi Specialist Medical Billing Solutions
10.2013 - 09.2016
.NET Technology (Microsoft)
01-2013
J2EE (Oracle)
09-2012
Programming in C
09-2011
Java SE6 (Sun Microsystems)
08-2011
The Fogsi Youth Express
12-2006
Amity University - MBA, General Management
04.2001 -
Amity University - Bachelor of Commerce,
04.2001 -
Maharshi Dayanand University - Bachelor of Technology, Computer Science
04.2001 -