Skylar-Ann Cantrell
Indianapolis
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members succeed.
Overview
5
5
years of professional experience
Work History
Furniture Refinisher
Self-employed
01.2021 - Current
- Restored antique furniture to its original condition with meticulous attention to detail and historical context.
- Collaborated with clients to understand their unique preferences and provided customized refinishing solutions.
- Increased customer satisfaction by effectively repairing damaged furniture, including structural repairs and cosmetic touchups.
- Consistently met project deadlines through efficient time management and prioritization of tasks.
- Utilized a range of techniques such as staining, painting, glazing, and distressing for diverse finishes on different furniture pieces.
- Developed cost estimates for clients based on labor hours, materials required, and desired outcomes of the project.
Hotel Room Attendant
Ticaboo Resort
05.2020 - 11.2020
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Reduced guest complaints by promptly addressing and resolving housekeeping issues.
- Increased efficiency with thorough room inspections, ensuring adherence to hotel standards.
- Contributed to positive guest reviews, providing exceptional service during their stay.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
PBX Hotel Operator
Grand Teton Lodge Company
05.2019 - 10.2019
- Enhanced guest experience by efficiently handling incoming calls and directing them to the appropriate departments.
- Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
- Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
- Handled emergency situations calmly and professionally, coordinating with relevant hotel staff to resolve issues swiftly and effectively.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
Education
High School Diploma -
Pendleton Heights High School
Pendleton, IN12.2017
Skills
- Critical Thinking
- Production Scheduling
- Time Management
- Customer Needs Assessments
- Front Desk Communications
- Hospitality Industry
- Switchboard Management
- Hotel Amenity Information
- Greeting Customers
- Hotel Operations
Timeline
Furniture Refinisher
Self-employed
01.2021 - Current
Hotel Room Attendant
Ticaboo Resort
05.2020 - 11.2020
PBX Hotel Operator
Grand Teton Lodge Company
05.2019 - 10.2019
High School Diploma -
Pendleton Heights High School
Similar Profiles
Talia JunTalia Jun
Nail Technician at Self-employedNail Technician at Self-employed
Anasua SarkarAnasua Sarkar
Tutor at Self-employedTutor at Self-employed
Timothy SenterTimothy Senter
Owner/Operator/CEO at Self-EmployedOwner/Operator/CEO at Self-Employed
Maxine MollnerMaxine Mollner
Craft Shop Creator at Self-employedCraft Shop Creator at Self-employed
Albert TorresAlbert Torres
Director of Clinical Operations at Emergency Dental of AmericaDirector of Clinical Operations at Emergency Dental of America