Skylar bosser
Fort Wayne
Summary
Dynamic and dedicated hospitality professional with extensive experience at Lalos Restaurant and Holiday Inn. Proven ability in customer service and effective multitasking, ensuring guest satisfaction and seamless event execution. Recognized for maintaining cleanliness and handling complaints with patience, contributing to memorable dining experiences and successful banquets.
Overview
6
6
years of professional experience
Work History
Hostess/Server
Lalos Restaurant
08.2024 - 03.2025
- Welcomed guests and escorted them to tables, ensuring a pleasant start to their dining experience.
- Managed reservation system effectively, scheduling and adjusting bookings to optimize table turnover.
- Assisted in menu knowledge by providing detailed descriptions and answering guest inquiries about dishes.
- Coordinated table assignments to ensure efficient service flow and guest satisfaction.
- Facilitated communication between guests and kitchen staff to ensure timely order delivery.
- Handled guest complaints with professionalism, striving for conflict resolution and satisfaction.
- Supported food runners and servers in delivering meals promptly and accurately to guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
Banquet Server
Holiday Inn
05.2019 - 10.2019
- Assisted in event setup by arranging tables, chairs, and decorations according to specified layouts.
- Trained new staff on service protocols and event procedures to ensure compliance with operational standards.
- Maintained cleanliness of dining areas by promptly clearing tables and disposing of waste.
- Communicated effectively with kitchen staff to ensure timely delivery of food and beverage orders.
- Supported the coordination of large events by managing seating charts and guest arrangements.
- Prepared and replenished supplies such as napkins, utensils, and glassware throughout functions.
- Executed closing duties, including restocking supplies and preparing the venue for upcoming events.
- Monitored guest satisfaction during events, proactively seeking feedback to improve service quality.
- Delivered timely food and beverage service, ensuring all orders were prepared and presented correctly.
- Adapted to changing event requirements, demonstrating flexibility in service delivery and table arrangements.
- Ensured compliance with health and safety regulations by maintaining sanitation standards in service areas.
- Engaged with guests to create a welcoming atmosphere, enhancing overall event enjoyment.
- Collaborated with event coordinators to ensure seamless execution of banquet timelines and schedules.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Education
High School Diploma -
South Side High School
Fort Wayne, IN06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Cleanliness maintenance
- Payment processing
- Complaint handling
- Table bussing
- Positive and professional
- Takeout order processing
- Calm demeanor
- Multitasking
Accomplishments
- Achieved Revenu by completing Sales with accuracy and efficiency.
Timeline
Hostess/Server
Lalos Restaurant
08.2024 - 03.2025
Banquet Server
Holiday Inn
05.2019 - 10.2019
High School Diploma -
South Side High School