Skyler Daniels
Poland
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Representative
Progressive
Poland
06.2024 - Current
- Assisted customers with inquiries regarding policies and claims.
- Resolved customer issues using company tools and resources effectively.
- Collaborated with team members to enhance service delivery and efficiency.
- Handled billing questions, ensuring clear communication of payment processes.
- Documented customer interactions in the CRM system for future reference.
- Provided feedback to management on trends in customer concerns and satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
General Manager
Timber Traditions
Cabot
07.2017 - 01.2024
- Oversaw daily operations and ensured efficient workflow across departments.
- Managed inventory systems to optimize stock levels and reduce waste.
- Developed training programs to enhance staff skills and improve performance.
- Coordinated with suppliers to ensure timely delivery of materials and resources.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Implemented safety protocols to maintain a secure working environment.
- Streamlined processes to enhance productivity and reduce operational costs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
GED
Stuttgart, ARSome College (No Degree) - Nursing
Pcua
Dewitt, ARSkills
- Policy understanding
- CRM software
- Complaint resolution
- Data entry
- Billing processes
- Customer relationship management
- Team collaboration
- Conflict resolution
- Quality assurance
- Process optimization
- Communication skills
- Time management
- Problem solving
- Sales closing
- Tactful and diplomatic
- Microsoft Office Suite
- Clerical support
- Project management
- Opening and closing accounts
- Building rapport
- Escalation management
- Positive and professional
- Computer proficiency
- Inbound and outbound calling
- Multi-line phone talent
- Professional telephone demeanor
- Spreadsheets
- Coordination
- Follow-up skills
- Call center procedures
- Typing proficiency
- Creative problem solving
- Hospitality and accommodation
- Account updating
- Customer service
- Punctuality and reliability
- Relationship building
- Microsoft PowerPoint
- Scheduling
- Script adherence
- Paperwork processing
- Refund management
- Credit card payment processing
- Money handling
Timeline
Customer Service Representative
Progressive
06.2024 - Current
General Manager
Timber Traditions
07.2017 - 01.2024
GED
Some College (No Degree) - Nursing
Pcua