Skyler Hughes
Insurance Agent
Indianapolis
Summary
I have 7 years in customer service and 5 years in sales experience, I am a results-driven individual accomplished in bringing in new customers and maximizing a good experience and relationships with current clients. I am a big believer that first impressions matter even if it's the first and last time I will meet someone. I specialize in strong communication with customers, am great at doing what I am told and I have the ability to connect on a personal level to the people I help.
Overview
8
8
years of professional experience
Work History
Executive Account Manager
Conner Insurance
07.2023 - Current
- Managed and took payments for clients.
- Resolved complex customer issues, maintaining trust and furthered current or new relationships.
- Onboarded new clients and guided them through the insurance process from first meeting to successfully signing up for policy or maintaining services.
- Developed strong relationships with clients, resulting in cross selling and long-term loyalty.
Insurance Agent
State Farm
02.2022 - 07.2023
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Insurance Agent
Senior Choice Plans
08.2021 - 02.2022
- Obtained underwriting approval by completing application for coverage.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Manager
Papa Johns
03.2020 - 07.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Trained new hires and brought them up to speed with any POS systems, safety protocols, and daily responsibilities.
- Maintained professional, organized and safe environment for employees and patrons.
Technology Sales Manager
Target
01.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Remodeling Crew Member
Just Joes Remodeling
06.2018 - 12.2018
- Spread adhesives on flooring to prep for tile installation.
- Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
- Held timber, lumber and paneling in place for fastening or cutting.
Team Member
Wendys Fast Food
02.2017 - 01.2018
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Resolved issues quickly to maintain productivity goals.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
St. Augustine High School
Saint Augustine, FL 03.2018 - 03.2018
No Degree - Informatics
Ivy Tech Community College of Indiana
Indianapolis, IN 02.2019 -
Skills
Health and Life License
Accident and P&C License
ECRM proficient
Client needs analysis
Health and Life License
Timeline
Executive Account Manager
Conner Insurance
07.2023 - Current
Insurance Agent
State Farm
02.2022 - 07.2023
Insurance Agent
Senior Choice Plans
08.2021 - 02.2022
Manager
Papa Johns
03.2020 - 07.2021
No Degree - Informatics
Ivy Tech Community College of Indiana
02.2019 -
Technology Sales Manager
Target
01.2019 - 02.2020
Remodeling Crew Member
Just Joes Remodeling
06.2018 - 12.2018
High School Diploma -
St. Augustine High School
03.2018 - 03.2018
Team Member
Wendys Fast Food
02.2017 - 01.2018
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