Slesha Kumar
Gurgaon
Summary
Dynamic professional with extensive experience at Wipro, excelling in project management and process improvement. Proven track record in enhancing operational efficiency and stakeholder engagement. Adept at data analysis and conflict resolution, I drive team performance and foster a culture of continuous improvement, ensuring alignment with strategic objectives.
Overview
14
14
years of professional experience
Work History
Deputy Manager
Wipro
Gurgaon
04.2021 - Current
- Led project teams to enhance operational efficiency and service delivery.
- Coordinated cross-functional communication to align project objectives with client needs.
- Developed process documentation to streamline workflow and improve team performance.
- Facilitated training sessions to improve team skills and knowledge retention.
- Analyzed project data to identify trends and recommend process improvements.
- Collaborated with stakeholders to gather requirements and define project scope.
- Coordinated with other departments to ensure smooth functioning of activities.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with Googlers to understand needs and resolve diverse issues.
- Provided guidance and support to team members to help them achieve goals.
- Held regular one-on-one meetings with team members to review performance, priorities, and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Team Leader, Sales Operations
Great Aid Group
New Delhi
04.2019 - 03.2021
- Led sales operations team in daily workflow and task management.
- Developed training materials for new sales team members and processes.
- Implemented process improvements to enhance sales reporting accuracy.
- Managed customer relationship management system for sales tracking.
- Facilitated regular team meetings to discuss strategies and performance feedback.
- Analyzed sales data to support decision-making and strategy adjustments.
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Resolved customer complaints quickly and efficiently.
Team Coach
FIS
Gurgaon
10.2016 - 03.2019
- Facilitated team meetings to enhance communication and collaboration among members.
- Developed training materials to support onboarding new team members effectively.
- Implemented feedback sessions to improve team dynamics and resolve conflicts.
- Encouraged a culture of continuous improvement through regular coaching sessions.
- Collaborated with management to define objectives and align team efforts with strategic goals.
- Analyzed data to identify trends or issues affecting performance.
- Implemented strategies to improve overall team productivity.
Communication Coach
Barclays Shared Services
Noida
06.2013 - 10.2016
- Facilitated communication workshops for individuals and groups to enhance skills.
- Developed tailored coaching programs to meet client-specific communication needs.
- Conducted one-on-one sessions to improve verbal and non-verbal communication techniques.
- Analyzed client interactions to identify areas for improvement in messaging clarity.
- Collaborated with teams to create engaging training materials and resources.
- Utilized various assessment tools to evaluate the team's progress and adjust coaching approaches.
- Facilitated team building activities to help foster better relationships between coworkers.
- Analyzed customer feedback surveys to understand how team members are communicating with customers.
- Advised team members on how to effectively handle difficult conversations with customers.
- Conducted group workshops on topics such as active listening, storytelling, and influencing others through communication.
Accounts Receivable Coordinator
Accenture
Noida
05.2011 - 09.2012
- Processed customer invoices and maintained accurate records in the financial system.
- Coordinated collections efforts and communicated with clients regarding outstanding payments.
- Reviewed payment discrepancies and resolved issues with clients and internal teams.
- Monitored aging reports to ensure timely follow-up on overdue accounts.
Education
Bachelor of Arts - English
Manav Bharti University
Solan, Shimla03-2008
Skills
- Project management
- Process improvement
- Data analysis
- Stakeholder engagement
- Compliance monitoring
- Sales operations
- Conflict resolution
- Performance evaluation
- Performance improvements
- Coaching and mentoring
- Strategic thinking
Accomplishments
- Completed Lean Six Sigma Black Belt training from GreyCampus in 2019
- Well-versed in the methodology and tools to improve workplace efficiency
- Brainiac award winner for Q3 '23 and Q1 '25
- Stellar award for Q3 2022
- 4 spot awards for demonstrating stewardship
- 2 annual awards for displaying the value of excellence (2014 and 2015)
Timeline
Deputy Manager
Wipro
04.2021 - Current
Team Leader, Sales Operations
Great Aid Group
04.2019 - 03.2021
Team Coach
FIS
10.2016 - 03.2019
Communication Coach
Barclays Shared Services
06.2013 - 10.2016
Accounts Receivable Coordinator
Accenture
05.2011 - 09.2012
Bachelor of Arts - English
Manav Bharti University
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