Dynamic and dedicated professional with over ten years of experience in the hospitality industry, focused on fostering positive customer relations and enhancing guest experiences. Known for reliability, motivation, and an energetic approach to teamwork, adept at building rapport with diverse clientele. Eager to leverage extensive skills in a new career path beyond traditional serving and bartending roles, bringing a strong commitment to excellence and a service-oriented mindset. Passionate about contributing to a vibrant team environment while driving organizational success.
Overview
9
9
years of professional experience
Work History
Bartender, Bar back, Cook
Connor’s Pub
08.2016 - Current
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Served high customer volumes during special events, nights, and weekends.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Performed opening and closing duties, setting up for incoming shift, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Trained new cooks on food preparation, product promotion, garnish preparation, and sanitation protocol.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Helped management plan and serve bar menu exceeding customer expectations.
Assisted with inventorying food and garnish stock and kitchen supplies.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Regularly cleaned and sanitized kitchen area, beer lockers, refrigeration and storage areas.
Server
Bar Louie
10.2024 - 07.2025
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Served food and beverages promptly with focused attention to customer needs.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender, Sever
Gallery Pastry Shop
03.2023 - 08.2023
Assessed costumer needs and preferences to make food and beverage recommendations
Prepared cocktails to the Gallery standards
Consistently provide prompt service while maintaining customer satisfaction and bar appearance
Sales Associate
The Magic Bus
07.2020 - 08.2023
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Answered customer questions about sizing, accessories, and merchandise care.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Engaged with customers to build rapport and loyalty.
Managed returns, exchanges and refunds in accordance with store policy.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Cook, Server, Trainer
Queenies Pizza (Sun King Brewery)
10.2021 - 11.2022
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Prepared food items in compliance with recipes and portioning control guidelines.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Took food orders and cooked items quickly to complete order items together and serve hot.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Trained and supervised cooking staff to expertly meet daily needs.
Oversaw inventory management, and supply ordering to maintain fully stocked kitchen.
Education
Ivy Tech Community College
Indianapolis, IN
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Options Charter School
Carmel, IN
01.2012
Skills
Customer Service, Handling difficult customers, and Anticipating guest needs
Highly reliable
Comfortable in fast passed environments
Knowledgeable of several POS systems
Able to stand 8 or more hours
Sales expertise and Suggestive selling
Identification verification
Bar and Kitchen restocking
Responsible Service of Alcohol
Menu memorization
Order management
Outgoing personality and Customer service expertise